We are seeking a highly skilled IT Services Professional to join our team in Ireland. This is a full-time permanent role offering a hybrid opportunity.
This position involves ensuring the smooth operation of our organization's IT systems, allowing employees to perform their jobs effectively and helping us achieve our goals.
1. Support the implementation of advanced digital tools and methods to improve efficiency, enhance customer experiences, and stay competitive in a digital-first world
2. Manage internal business relationships to integrate these technologies seamlessly into operating workflows while also training staff to adapt to new tools and systems
3. Navigate the complexities of digital transformation, positioning us for ongoing success
4. Guide stakeholders in planning and implementing Intelligent Enterprise, SAP version (S/4HANA)
5. Partner with stakeholders to align IT initiatives with business objectives
6. Oversee IT user experiences across all sites and report on IT performance metrics
7. Be visible and present to resolve technical challenges, minimize downtime, and improve system performance
8. Set and monitor IT support with external vendors to ensure timely response and issue resolution
9. Optimize the use of external resources to maximize value for the organization
10. Coordinate local IT projects in sync with global IT strategy
11. Manage, maintain, and upgrade country IT environment in line with corporate IT strategy
12. Make informed decisions about technology investments
13. Provide training and technical expertise to business colleagues as required
14. Act as a business relationship manager with Global/Regional IT, providing feedback on local activities and advances
15. Ensure compliance with corporate IT policies to safeguard the security and integrity of IT systems and data
16. Liaise with global IT Shared Services to ensure service performance
17. Maintain inventory of all IT hardware/software and documentation of all IT processes
18. Manage the lifecycle of office IT equipment, including planning, ordering, installing, configuring, delivering, refreshing, exchanging, deleting, and disposing workplace and meeting room equipment
19. Follow global processes such as Demand-, Incident-, Asset-, and Change Management
20. Participate in global projects
Requirements:
* Able to positively engage and develop relationships with multiple stakeholders
* Ability to deal with ambiguity and uncertainty
* Able to identify problems, opportunities, and create ideas for improving existing work methods and workflows
* Able to work independently, deliver targets, and meet deadlines in a regulated medical environment
* Able to communicate complex issues effectively, both verbally and in writing
* Demonstrated ability to manage budgets, deadlines, and expectations
* Min 3 years' experience in delivering IT/Digitalization projects
* Knowledge of GenAI and act as a local ambassador to drive the adoption of global AI solutions/services in the local organization
* Knowledge of a SAP environment desirable
* Bachelor's degree or equivalent experience in a related discipline
* Experience in IT infrastructure, cloud, and digital transformations