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WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND's #2 GREAT PLACE TO WORK ****, AS VOTED BY OUR TEAM MEMBERS
The
Conrad Dublin
is a 5* hotel and part of the Hilton Luxury Division.
We aim to 'offer smart luxury travelers inspiring connections & intuitive service in a world of style'.
We are one of the best 5* luxury hotels in the country.
Working for Hilton means you are joining an international company with more than 8,100 hotels across the globe with countless benefits & career development opportunities such as:
Travel
- Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world.
Plus up to 70 nights of discounts for your Family and Friends
Team Member Gym
– a dedicated team member gym with free access 7 days a week
Benefit
– Discounted rates for Conrad Team members across a wide range of retailers
Development
– Hilton has numerous learning & development plans for all roles and career paths, as well as free access to LinkedIn Learning and Harvard ManageMentor
Holidays
– 30 days holiday (including Bank Holidays) plus long service entitlement of an extra day per year up to a total of 5 additional days
Maternity & Paternity
– Paid leave for those who qualify
On shift
– Complimentary meals on duty
The Job Role
Meet, greet, and direct Guests entering the lobby area
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Seek verbal feedback from customers regularly and respond to all Guest queries in a timely and efficient manner
Serve as a point of contact for long-stay Guests of 14 days or longer, ensuring they feel comfortable and can ask for advice or information from Guest Relations
Manage, record, and resolve Guest or customer complaints promptly
Maintain a very high level of customer service constantly for Reception, Lobby area, and Executive Lounge
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for upselling and promotion when appropriate
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal times to enhance the overall image and warmth of this area for Guests
Communicate with the Executive Lounge Manager, track, and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the budget
Maintain good communication and work relationships in all hotel areas
Act in accordance with policies and procedures when working with front of house equipment and property management systems
The ideal candidate should be:
Someone with previous experience in a luxury property, and hotel experience is required
Someone who consistently demonstrates a luxury mindset – anticipating Guests' needs and personalizing their experience
A team player – collaborative, flexible, fun, and dynamic
Ambitious and passionate
Schedule
: Full-time
Brand: Conrad Hotels & Resorts
Job
: Guest Relations Manager
Job Number:
HOT0BR6L
Work Locations
: Conrad Dublin, Earlsfort Terrace, Dublin 2
Note: This job posting appears to be active and not expired.
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