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We are seeking an experienced Administrative Support professional to manage and prioritize support operations for a Learning Management System (LMS). This is a 12-month contract role based in Dublin 2, supporting internal users and working closely with cross-functional teams to ensure timely resolution of technical and administrative issues.
Key Responsibilities:
* Manage and prioritize the LMS support ticket queue to ensure timely resolution of user issues and requests.
* Triage incoming tickets, assign them to appropriate team members, or handle them directly when required.
* Monitor ticket statuses and follow up on open issues to ensure resolution within agreed SLAs.
* Maintain clear and professional communication with users throughout the ticket lifecycle, providing updates and issue explanations.
* Analyze ticket trends to identify recurring issues and develop proactive resources (e.g., user guides or FAQs).
* Collaborate with internal teams to escalate and resolve complex technical issues when necessary.
* Continuously review and improve ticketing processes to enhance response time, efficiency, and user satisfaction.
Requirements:
* Previous experience in administrative support or helpdesk/ticketing systems, ideally within an LMS or IT environment.
* Excellent organizational and multitasking skills with a high attention to detail.
* Strong written and verbal communication skills.
* Familiarity with Learning Management Systems or customer support platforms is a plus.
* Ability to work independently under immediate supervision and follow structured workflows.
This is a fantastic opportunity to support a dynamic internal system while gaining exposure to LMS operations within a collaborative and professional setting.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Administrative
* Industries
Administrative and Support Services
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