Title Specialist I, Merchant Implementation
The primary focus of our Merchant Implementation Specialists will be to get merchants to process transactions quickly and efficiently.
Job Summary
This role involves partnering with merchants post-sale, performing onboarding, system implementation, and training. The Specialist will identify problems that prevent merchants from reaching their goals and create real-time visibility into core issues.
Duties and Responsibilities
* Onboard and Train Merchants on Payroc Products and Services
* Book installation and training appointments
* Collaborate with sales agents and internal teams
* Monitor processing and non-processing merchants
* Identify gaps and contribute to process improvement to decrease MTTP
* Maintain in-depth knowledge of functionalities for all systems used by the Merchant Implementation team
Qualifications
* Bachelor's Degree in Business Management or Finance is preferred
* Experience in a client facing, support or technical role
* Problem solving and troubleshooting skills
* Professionally manages difficult or emotional merchant facing situations
* Demonstrates strong verbal and written communication skills
* Time management and organizational skills
* Ability to multitask
* Bilingual in Spanish preferred