Job Overview
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Senior Unified Communications and Contact Center Professional
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* Provide senior-level UC, Call Manager and Contact Center services for a leading enterprise client.
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* Deliver long-term day rate contracts with expertise in modern Call Center & Contact Center systems.
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* Work in a hybrid environment, combining on-site and remote work arrangements.
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Our client requires an individual with advanced knowledge of Cisco Unified Communications Manager and other contact center platforms. They need someone who can deliver application and support services for their National Contact Call Center.
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Enterprise knowledge is essential, including:
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* CUCM – Cisco Unified Communications Manager: Advanced understanding and skills to configure and maintain.
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* UCCX – Unified Contact Center Express: Proficiency in designing, implementing and optimizing UCCX solutions.
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* UCCE – Unified Contact Center Enterprise: Expertise in developing and deploying UCCE-based call centers.
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Required Certifications and Qualifications:
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* CCNA (Cisco Certified Network Associate)
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* Technical degree in Science, Computer Science, or Engineering (preferred but not required).
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Additional Requirements:
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* Advanced understanding of IVR technology and platforms, including Call Center System, Genesys, Avaya, and Cisco.
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* Familiarity with contact center environments and Concentrix EVIP applications.
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* Technical knowledge of Cisco Unified Communications, Oracle, and .NET-based GUI applications.
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* ACD, IVR, Call flows, Business Integration, Vendor and telco service provider management, AI, System update/patching and security.
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* Functional and technical drafting of tender preparation with experience in drafting and leading a tender in the EU Journal (desired).
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* Ability to work independently and in a team environment.
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* Strong organizational and time management skills.
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* Excellent writing skills.
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Ref: EET
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If you would like to discuss this role in confidence, please apply or contact Chris Byrne at eir evo talent ie.