Capita Ireland is looking for enthusiastic Customer Service Advisors to join our welcoming team in Clonakilty.
Job Title
Administrative Customer Service Advisor
Location
Clonakilty, West Cork Business and Technology Park, P85 YH98, Ireland
Hours & Schedule
Monday to Friday, 8am to 6pm. 2–3 days in office. Full‑time (40 hours per week).
Start Date
Immediate
What You’ll Do
Be the friendly voice supporting our clients’ customers with general enquiries, provide proactive, professional service that leaves a lasting positive impression, and collaborate with a small, dedicated team in a supportive office environment.
Responsibilities
Deal with customer queries through calls, emails and web forms, ensuring a quality service on a consistent basis.
Ensure day‑to‑day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner.
Accurately record all contact interactions on systems in line with expected processes.
Give a positive image and great first impression to all contacts.
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication.
Perform digital mail room activities such as opening, sorting, scanning and processing post, including handling outbound post and fees.
Support extensive initial training to build knowledge and skills required to work with confidence.
Qualifications & Attributes
Highly methodical with thorough attention to detail.
Excellent organisational skills.
Ability to work to stringent customer service SLAs and KPIs.
Confidence and clear effective communication skills.
Excellent PC and data entry skills.
Excellent written English and ability to compose written responses to customers.
Ability to learn new skills quickly, including adopting new processes and technology.
Benefits
€29,432 per annum and 22 days annual leave.
Access to Wrkit, giving lifestyle savings and discounts.
Eyecare vouchers for eye examinations and money towards glasses.
Access to Capita pension scheme and Employee Assistance Programme.
Life assurance benefit and cycle‑to‑work scheme.
How to Apply
Choose ‘Apply now’ to fill out a short application.
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