About MyMindMyMind is a multi-award-winning mental health charity committed to providing professional, affordable, and accessible therapy for individuals facing mild to moderate mental health challenges.Our Vision: An Ireland where no one faces mental health challenges alone.Our Mission: To positively change lives by providing professional, affordable, accessible therapy to anyone experiencing mild to moderate mental health challenges.Role OverviewThe Customer Service and Operations Specialist plays a key role in ensuring a smooth experience for clients and mental health professionals (MHPs), while supporting the operational efficiency of MyMind's centres. This is a dynamic, people-focused role with the opportunity to grow into data-driven and cross-functional responsibilities depending on your experience and organisational needs.Core ResponsibilitiesClient and MHP SupportRespond to client and MHP queries professionally and promptly, maintaining high satisfaction levels.Monitor and track interactions to identify recurring issues and escalate where needed.Develop a thorough understanding of MyMind's services and policies to provide accurate support.Facilities ManagementOversee the day-to-day operations of your assigned centre to ensure smooth functioning.· Report and escalate facilities issues in line with internal procedures.· Coordinate with external vendors for maintenance, repairs, or upgrades when necessary.Project CoordinationSupport the operational delivery of grant-funded or internal projects.Disseminate project-related information clearly to clients and MHPs.Monitor and adhere to project targets and procedures.Additional Duties (Depending on Experience and Organisational Needs)Data Analysis & InsightsAnalyse customer service and operational data to identify trends or inefficiencies.Track key performance indicators (KPIs), including customer satisfaction and issue resolution times.Provide insights to inform continuous service improvement.Process ImprovementCollaborate with teams such as Marketing, Finance, and IT to enhance workflows.Assist in implementing tools or systems that optimise operational efficiency.ReportingPrepare detailed reports and dashboards summarising customer service and operational performance.Present data insights to management to support decision-making.Other Responsibilities· Perform additional tasks and provide support as required.Qualifications & SkillsMinimum 1 year of experience in a customer service or operations role.· Strong communication and interpersonal skills.· Proficient in Microsoft Excel or Google Sheets, and comfortable using CRM systems.· Analytical and solution-focused, with a proactive mindset.· Experience with facilities or office coordination is an advantage.· A relevant degree (e.g., Business, Operations, Data Analytics) is preferred but not required.Benefits· Bike-to-Work Scheme· Employee Assistance Programme· Wellness Initiatives· Opportunity to grow and contribute to a purpose-led organisationSchedule· Monday to Friday· 8-hour shiftsJob Type: Full-timePay: From €28,000.00 per yearBenefits:Bike to work schemeWellness programWork Location: In person