SoHo Retain & Grow ExecutiveHere at Three, we've done things differently since day one.We take the script and rip it up, we're a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it… When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a supercharged and rich learning environment. We want you to become the best version of yourself.Join us as a SOHO Account Executive As a member of the Soho team you will utilize a combination of analytical thinking, sales & customer experience skills to ensure all existing customers receive the highest quality service and to ensure we retain and cross sell to our existing customer base.What else it involvesHandle all inbound calls in a timely and effective mannerIdentify customer's needs, clarify information, and provide solutions or alternatives to customer queriesOutbound calling to retain & grow accounts in the existing Soho customer segmentComplete outbound calling campaigns to both retain and cross sell into the Soho customer segmentUse of telephony platform to drive outbound activity on campaign-based leadsSeize opportunities to cross sell core products as well as our more than mobile suite of productsIdentify customer's needs, clarify information, and provide solutions or alternatives to customer queriesUtilize salesforce through all engagements with customersManage all pipeline through salesforce effectivelyExceed all monthly sales and retention targetsBuild sustainable relationships by going above and beyond for your customerAlign with Three Sales Methodology to collaborate effectively with sales specialists in order provide value to our customers through our 3CS portfolio.Capture all key customer information on any engagement such as industry type and ensure marketing permissions are up to date to drive future engagementEnsure that Customer Satisfaction targets are achieved on a continuous basis.Make recommendations on upgrades, features, plans and accessories as per the requirement of the clientsCreate, manage, and keep pipeline up to date via use of salesforceThe skills we`re looking forProven track record in B2B sales environment preferred but not essential Excellent phone skills and the ability to meet customer expectations where possibleGood teamwork skills and proactive approach to teamwork and sharing workloadsA willingness to actively engage in transformation for future e.g. AIA Engage & FinesseHave a drive for self-developmentExcellent negotiation skillsExperience working in a high-volume contact centre an advantageNegotiation and the ability to reach agreementExcellent communication skills, both verbal and writtenGood organisational skills and the ability to multitaskExcellent telephone mannerExceptional customer experience skillsAbility to work in a fast-paced environmentStrong listening skills and sales skillsA data centric mindsetBenefits of Working at ThreeFlexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based).Competitive salary, commission structure & pension contribution25 days holidays plus 2.5 company daysAnnual Leave buy or sell (buy or sell up to 5 days AL each year)Healthcare Insurance through our flexible benefits programmeLife assurance, phone & laptop, subsidized canteenAccess to learning & developmentFree on-site parkingThere's a lot more to us than meets the eye.You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: #JobsAt Three, we are committed to diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply #JobsIf you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email Apply now at Three, a Phenomenal career awaits