· Responsible for the day to day operation of the hotel. To plan and direct the safe and efficient operation of the property. To provide guests with a quality, well maintained property, along with a quality service at all times. To focus constantly on commercial performance through maximising on sales and managing costs in line with budget.
·A brief outline of the role follows, full Job description will be shared with shortlisted candidates
Duties and Responsibilities
Operations
* Responsible for the day to day operation of the hotel and ensuring the hotel delivers the highest level of product & highest levels of service standards.
* Effective communication with management via daily & weekly meetings, one on one meetings, daily/weekly/monthly sales meetings.
* Manage the Food & Beverage Managers on developing the food & beverage product including signing off on all menus, service changes, promotions, etc. Ensure the hotel F&B product & service is to the highest standard at all times.
* Working with the Rooms Division Manager to ensure complaints are being dealt with appropriately and that recurring complaints are being addressed. That the hotel online reputation continues to improve.
* Putting together the annual business plan & budget in conjunction with the general manager, finance department and sales & operations teams.
* Completing 3 month forecasts each month with the General Manager and updating the weekly forecast and sending this to head’s of department.
* Ensuring payroll is kept within budget and that expenses are kept within budget. Reviewing department efficiencies for any department where payroll is consistently over budget.
* Ensuring stock takes are being carried out monthly or in line with agreed schedules.
Human Resources & Training
* Working with the HR Manager to ensure all statutory training is carried out such as manual handling, fire training, food handling, allergen training, chemical training, HACCP, Pool Management, responsible serving of alcohol, first aid etc.
* Developing head’s of department, duty managers & supervisors through training. Identify training needs & skill gaps and plan training as appropriate. Develop succession planning for departments in conjunction with the General Manager.
* Ensuring that there is effective communication between management and employees via department meetings at least every two months, quarterly employee representative committee meetings.
* Ensuring that all employees receive annual appraisals. Carrying out appraisals with head’s of department annually and completing job chats every 6 months or more often if required. Giving each head of department goals & targets for the next period at their appraisal.
Health & Safety
* Ensuring the hotel is compliant with all health & safety and fire regulations. Ensuring the property is always prepared for annual fire inspections, Food Safety inspections and H&S audits.
* Ensuring the kitchen and food & beverage departments are compliant with all HACCP regulations and that any issues highlighted by the EHO are addressed.
* Attend the weekly sales & rooms meetings and support the hotel’s sales manager in all sales related initiatives.
* Support the hotel revenue manager and ensure that room yield is being maximised on a day to day basis.
* Meet clients as required and represent the hotel at business events as required.
Candidate Requirements for the role
* Minimum 3 years in large 4/5-star hotel - leadership experience in a similar role
* Excellent communication, presentation and leadership skills
* Ability to coordinate the management team work well under pressure
* Attention to detail and accuracy with a pronounced focus on standards
* Thorough Financial, Sales and commercial understanding
* Candidates require current legal status to live and work in Ireland without restrictions
For details please contact Richard Lynch at 086-8333677
Email CV in MS Word Format with Reference details to richard@rlconsult.com
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