Overview
We are seeking a dynamic Café Manager for our store in Kilquade, Wicklow. This is a day-time position, with work across weekdays and weekends in a thriving, family-run business focused on delivering exceptional customer experiences and leading a dedicated team.
Arboretum, Kilquade, Co. Wicklow is an award-winning, forward-thinking, family-run business. Our vision is to be Ireland's most inspiring escape for garden, home, food and family. Our purpose is to bring people together through inspiring spaces, great food, and a love of nature — led by passionate people who care. We value Communication, Commitment, Customer Service, Reputation and Leadership, and foster a culture where open communication is encouraged and every team member contributes to delivering outstanding customer experiences.
Join us and become part of a team where your contribution helps shape the ongoing success of a leading Irish retail brand.
Key Responsibilities
* Lead and Inspire: Oversee front-of-house operations, ensuring a welcoming and vibrant atmosphere for customers while motivating and developing the team to deliver outstanding service.
* Customer Experience: Cultivate a customer-focused culture, ensuring exceptional service, high-quality food presentation, and prompt problem resolution.
* Operational Excellence: Maintain a well-organised, clean, and efficient café environment, ensuring smooth daily operations from opening to closing procedures.
* Sales & POS Management: Manage the point-of-sale system, monitor transactions, and ensure cash-handling accuracy.
* Stock & Display Management: Supervise stock levels, coordinate with suppliers, and ensure appealing and organised food displays.
* Compliance & Safety: Enforce food safety and hygiene regulations, implement best practices, and promote a safe working environment for staff and customers.
* Team Leadership: Recruit, train, and develop front-of-house staff, fostering a positive and high-performing team culture.
Requirements
* Managerial or supervisory experience in a café, restaurant, or hospitality environment.
* Strong leadership and team management skills with a passion for mentoring and developing staff.
* Excellent customer service and communication abilities, with confidence in engaging customers.
* Food Safety Training and awareness
* Strong problem-solving skills, with the ability to multitask and adapt to a fast-paced setting.
Day-to-day & Benefits
* Free Tea/Coffee before 9am
* Flexible work schedules
* Daytime hours
* Free Staff Parking
* A friendly, supportive working environment
* Opportunities for learning and development
* Staff discounts across Arboretum retail and café
* Daytime Working Hours
* Employee Referral Bonus Scheme
* Employee Recognition Awards
How to Apply
If you’re enthusiastic, customer-focused, and ready to be part of a dynamic team, we’d love to hear from you. Apply today and become part of the Arboretum experience!
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