Overview
Associate Customer Success Manager - Spanish and Italian speaker. The role acts as an advocate for our customers, overseeing a portfolio to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products with prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
Responsibilities
* Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
* Ensure customers are technically healthy and on the most recent version of our product
* Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Delivery Instance
* Promote ServiceNow customer success stories and processes
* Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
* Work with ServiceNow teams to improve product adoption and increased footprint
* Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
Qualifications
* Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
* 2+ years of experience providing customer professional services or related business support
* Spanish and Italian speaking
* Ability to provide independent comprehensive services
* Experience resolving issues through analysis
* Experience in working collaboratively
* ServiceNow accreditations or certifications a plus
* Expectation to come into our office in Dublin 2-3 times a week
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Note: Some content in the original posting (such as location postings and non-essential references) has been omitted to focus on the role's responsibilities and requirements.
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