Overview
Killaloe Hotel & Spa invites applications for a senior management role in a boutique hotel environment. The successful candidate will provide efficient, prompt, courteous and proactive guest experiences and care. You will oversee the Front Office team, ensure training is carried out, SOPs are created and followed, and manage all aspects of reception including hiring, website management, package creation, rate monitoring and third-party website activity. Knowledge of revenue management is crucial, with a focus on ensuring guests have a warm, pleasant and positive interaction with the property in line with Invite Resorts brand guidelines. As part of the senior management team, you will attend weekly HOD meetings and participate in Fire and First Aid teams. You will liaison with other HODs to ensure a smooth guest experience.
Responsibilities
* Oversee Front Office team; ensure training is carried out and SOPs are created and followed.
* Manage all aspects of reception: hiring, website management, package creation, rate monitoring, and third-party website activity.
* Apply revenue management knowledge to optimize guest experiences and property performance.
* Ensure guests have warm, positive interactions before, during, and after each stay in line with brand guidelines.
* Attend weekly Head of Department (HOD) meetings and participate in Fire and First Aid teams.
* Liaise with other HODs to ensure a smooth guest experience.
Requirements
* Experience: Front Office Supervisory – 2 years (required).
* Language: English (required).
* Location: Killaloe, Killaloe, CO. Clare V94 W025 (required).
* Ability to commute/relocate to Killaloe (reliably commute or plan to relocate before starting work).
* Employment type: Full-time.
* Job type: Full-time.
Compensation and Benefits
* Salary: €33,000.00 - €36,000.00 per year.
* Additional pay: Performance bonus.
* Benefits: Food allowance, on-site parking, meals on duty, spa discount, parking.
* Schedule: 8 hour shift.
Other
* Expected start date: 21/07/2025.
Location: On Site
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