Role:Customer Service Representative – Finnish Speaking MarketSalary:up to €37K p/a DOE + late shift bonusesContract:12-Month Fixed Term (Hybrid)Work Hours:4-Day Working Week (rotating shifts including some weekends and late evenings)Primary ResponsibilitiesDeliver exceptional assistance via chat and email, prioritizing first-contact resolution and high customer satisfaction.Efficiently handle a wide variety of account and player-related queries within set service timeframes.Take full responsibility for customer issues, ensuring they are resolved directly or escalated to the correct department.Maintain accurate and up-to-date customer records within internal databases and CRM systems.Keep the user community informed about the latest products, service features, and promotional offers.Assist in business growth through outbound sales campaigns (strictly no cold calling).Partner with various internal departments to support broader business goals.RequirementsProfessional-level fluency in both English and Finnish is essential.Previous background in customer service (e.g., contact center, retail, or hospitality).Strong written communication skills with a focus on tone and clarity.A creative mindset for resolving complex customer challenges.High level of IT literacy and comfort navigating multiple software platforms simultaneously.A team-oriented mindset with the ability to thrive in a fast-paced, collaborative environment.A "can-do" approach with high energy and a drive for continuous improvement.