Job Description
We are seeking a highly skilled Aftersales Booking Coordinator to join our team. In this role, you will be responsible for handling inbound and outbound calls from customers wishing to book service or repair work.
You will establish a clear understanding of any symptom or problem the customer has with their vehicle and the work to be carried out. You will also determine workshop availability using the booking system and liaise with our service advisers regarding specific job info and any other queries.
In addition, you will contact customers after they have taken delivery of their vehicle to discuss their level of satisfaction and complete customer satisfaction follow-ups upon completion of surveys following completed work.
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Required Skills & Qualifications
* Prior experience in a similar role is essential.
* Familiarity with the motor industry background is desirable.
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