Our Clients is looking for a Claims Handler to join our Claims Team based in a busy Insurance Broker based in Dublin. T
The successful candidate of this will be responsible for the administration, and negotiation of a portfolio of personal lines and commercial damage claims and other claims-related activities on behalf of Insurers and Schemes.
Your role
The successful candidate's responsibilities will include, but not necessarily be limited to the following:
* Managing a portfolio of damage claims.
* Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided.
* Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense.
* Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates
* Provide a high standard of customer service and adherence to legal and regulatory requirements.
* Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes.
* Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes
* Responsible for relationship management of both first and Third Party Claimants
* Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline
* Comply with the Minimum Competency Code, Consumer Protection Code and any other relevant regulations
Your Skills And Experience
Required:
* 1 years plus industry knowledge
* Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII
* Strong decision making and sound numeric skills
* High level of interpersonal and communication (verbal/written) skills
* Experience in the engagement of suppliers and external vendors
* Desire to learn and be flexible to business change
* Ability to recognize, understand and adhere to appropriate legislative regulations