Company description:
FBD Holdings PLC
Job description:
Job Overview
The primary function of the Sales Advisor is to deliver sales of Personal Lines, Agri and Commercial Business. The role will involve assisting in the overall running of the Sales Office to deliver a superior and efficient customer care service that produces agreed sales results while enhancing the local FBD Brand.
Job Responsibilities
Working closely with and reporting to the Branch Manager and Sales Development Co-Ordinator, you will be results focused and your key responsibilities will include:
1. Being proactive in achieving individual sales targets including prospecting, up selling and cross selling of Personal Lines/Commercial/Agri business.
2. Dealing with customer queries and referring unresolved/technical queries to the relevant personnel.
3. Ensuring all systems and procedures as laid down by the Company are complied with.
4. Accruing and maintaining comprehensive up-to-date knowledge and information of the Company’s commercial product range and compliance requirements and completing relevant industry qualifications and CPD hours as appropriate.
5. Working flexibly within the Sales Office and participating in various office tasks which may include going to the Mart.
6. Providing relief to other Sales Offices in the region, as required.
7. Developing mutually beneficial working relationships and working closely with the local FBD Life and Pension Financial Advisor, to continuously enhance the overall FBD Group service delivery to customers.
8. Participating in account management initiatives for Commercial and Agri business.
9. Part taking in on-going renewal follow ups/revisions; identifying sales opportunities, cover/rate improvements, as appropriate.
10. Assisting customers at the initial notification of claims stage, in line with company procedures.
11. Taking responsibility for individual outstanding debit/premium collections.
Additional Responsibilities
1. Providing dedicated support to the Sales Executive/Branch Manager, as directed.
2. Administration of Personal Lines/Commercial/Agri business as required.
3. Carrying out such duties as management may require from time to time.
Education
1. Leaving Certificate or equivalent and/or a relevant third level qualification.
2. Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation is desired; however, assistance will be given to obtain this qualification within the timeframes outlined by the Central Bank of Ireland.
Experience
1. Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
2. Previous insurance/financial services experience would be advantageous.
3. Sales/customer service experience.
4. Proactive/energetic approach/positive outlook.
5. Customer focused.
6. Excellent communication and organisational skills.
Competencies
1. Develop and maintain customer relationships.
2. Ambitious.
3. Target driven & results orientated.
4. Problem solving.
5. Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012).
MCC
This is a controlled function under the Central Bank of Ireland's Fitness and Probity Regime. As such, you are expected to know and comply with the standards at all times. The role as a Sales Advisor has been identified as holding a CF3, CF4 designation.
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This role is being offered on a permanent contract.
This role sits within Pay Band A of FBD’s Sales Functions Pay band.
FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.
Skills:
Sales, Customer Service, Insurance
Benefits:
Bonus, Health Plan, Paid Holidays, Pension
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