Job Overview
We are seeking a skilled Sales Advisor to join our team. As a Sales Advisor, you will play a key role in supporting our customers with expert advice, technical insight, and tailored parts solutions.
This is an opportunity to work with a global leader in heavy equipment and make a real impact in a customer-focused, collaborative environment.
You will be responsible for driving sales excellence by converting parts sales opportunities through outstanding customer service and technical product knowledge.
You will also support complex enquiries by acting as a key contact for internal and external customers, especially for technical or complex queries.
Key Responsibilities
* Drive Sales Excellence: Convert parts sales opportunities through outstanding customer service and technical product knowledge.
* Support Complex Enquiries: Act as a key contact for internal and external customers, especially for technical or complex queries.
* Interpret Parts Accurately: Ensure the correct parts are sourced, quoted, and delivered to meet customer needs.
* Collaborate Cross-Functionally: Work closely with supply chain, warehouse, and other departments to ensure seamless service delivery.
* Enhance the Customer Journey: Provide regular updates and ensure customers understand the value of Finning products over competitors.
* Identify Opportunities: Analyse technical data to upsell and cross-sell complementary parts and services.
* Mentor and Develop: Support and coach junior team members, sharing your technical expertise to build team capability.
Required Skills and Qualifications
* Proven track record in a technical sales or customer service role.
* Strong diagnostic and problem-solving abilities.
* Excellent communication and negotiation skills.
* Customer-centric mindset with a resilient and goal-oriented approach.
* Ability to optimise sales opportunities and navigate CRM systems.
* Team player with a proactive and responsive attitude.
Benefits
In addition to a competitive salary and bonus, you will benefit from:
* A comprehensive benefits package.
* A supportive and collaborative work environment.
* Opportunities for professional growth and development.
Why Join Us
We believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported.
If you are passionate about customer service and are ready to take on a new challenge, we want to hear from you.