ODonoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and Castleisland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence. Awarded a Great Place to Work in December and Green Hospitality Certified.
We have an exciting opportunity for a Group & Tour Series Reservations Executive to join our team at the O'Donoghue Ring Collection.
Key Responsibilities
* Handle all group reservation inquiries via email, phone, or thirdparty channels (Converting Third party Bookings to book direct and adhere to our Group Booking Terms)
* Prepare and send group proposals, contracts, and confirmations in a timely manner (Any Enquiry over 10 Rooms)
* Maintain uptodate and accurate records of all group bookings in the reservations system, both Ad Hoc and Tour Series
* Coordinate closely with Sales, Events, Front Office, and Revenue and Reservations to ensure all group requirements are met.
* At all times, adhering to our Group Booking Terms and Deposit requirements, ensure deposits are collected, and track payments according to group terms.
* Have a knowledge of our most popular Clients and repeat guests.
* Respond promptly to changes, cancellations, sales updates and update the relevant person, ie Reservations Manager
* Prepare weekly reports for Reservations Manager and Revenue Manager for all Provisional / Confirmed Groups on the books
* Provide exceptional service to group organizers, ensuring a seamless booking experience.
* Have a knowledge of our Segmentation and follow procedures that would apply with this
* Have a knowledge of our Revenue Management System (Ideas) and use this as a tool to assist with making decisions when enquiries come in, along with forecasting our occupancy levels.
* Assist The Reservations Department when required during busy periods with calls / Fit bookings and updating Reservations
Why ODonoghue Ring Collection?
When You Join The ODonoghue Ring Collection, You Join a Community Of Smart, Caring, Talented Individuals Working Together To Deliver Firstinclass Results. Here Are Some Ways We Support And Invest In Our Team
* Awarded a Great Place to Work
* Competitive salaries
* Discounts on Hotel Stays and, special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.
* Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
* Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.
* Free Coffee on Duty, provided for in our newly refurbed canteens.
* Discounts for TakeAway, further discounts for takeaway teas and coffees for staff members.
* Career Progression, we set a clear career path with each of our interested employees.
* Employee Fitness, free access to the leisure centres, Family discounts to membership in our range of Leisure Centres.
* Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and spa treatments in our awardwinning Spa.
* Learning & Development, access to a variety of learning tools through our online training software. We offer a range of internships annually in a variety of different departments to nourish development, and crosstraining in different departments.
If you want to make an impact, ODonoghue Ring Collection is the place for you. Not sure if you meet all the qualifications? If this role excites you, we encourage you to apply. Explore all opportunities on our careers page.
ODonoghue Ring Collection is an Equal Opportunity Employer, but thats just the start. We believe different perspectives help us grow and achieve more. Thats why were dedicated to hiring and developing the most talented and diverse team which includes individuals with different backgrounds, abilities, identities and experiences.
Skills
Leadership Flexibility Team Work