Education & Customer Care Executive
Reports to: Academy Manager
Location: Dublin
Package: Competitive salary + annual bonus
About Healthxchange
Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, Jan Marini, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.
About the Role
The Education and Customer Care Executive is responsible for facilitating our events (both internal and external) at our Irish Academy in Dublin and supporting the wider training team to deliver a great customer experience for delegates. You will also be responsible for helping our sales team with onboarding new customers and supporting campaigns for existing customers to increase revenue and customer satisfaction.
Responsibilities
* Act as a location lead in Ireland for Academy events, providing co-ordination of resources, supporting with delegate arrivals and throughout the event to ensure a smooth customer experience.
* Respond to customer enquiries (phone and email) regarding training bookings or events.
* Liaise with Academy team, Clinical team, Education team and relevant sales teams to ensure an excellent delegate training experience in academy.
* Support Academy operations to facilitate events such as catering, product ordering, event set up etc.
* Support Academy Manager in maintaining control of budgetary allocations for Ireland.
* Support our sales team with orders, prospects, onboarding of clients and existing client queries.
* Offer optimal customer service and support to any models attending on relevant training sessions.
* Provide back up support for customer inboxes across our different brands and customer communication methods.
* Ensure a smooth facility hire process is supported by acting as the Key in house support, as with any internal Academy event.
* Act as a brand ambassador when interacting with clients, consistently demonstrating high levels of integrity, diligence, and professionalism.
* Promote our in-person and on demand Academy events to clients.
* Support with Customer Experience initiatives, including reviewing feedback from Customer Satisfaction surveys and NPS scoring.
* Proactively make contact with clients by phone, email and Live Chat.
* Promote our product specific and seasonal offers to clients.
* Attend our industry expo events, representing the company and pro-actively promoting our products and services.
* Act at all times as a team player, working with your colleagues to achieve department goals and objectives.
* Maintain accurate records within our customer database and CRM system.
* Maintain an up-to-date knowledge of company products and procedures.
* Provide support with ad-hoc projects and tasks as required.
* Ad-hoc travel to support other academy locations when required.
Requirements
Essential
* Self-motivated, with a positive can-do attitude.
* Strong initiative and problem-solving skills.
* Excellent interpersonal skills with a proven ability to influence internal and external parties.
* Previous experience in Aesthetics.
* Proven communication skills and confident telephone manner.
* Previous experience in supporting events.
* Excellent understanding of what a great customer experience is.
* Strong organisational skills.
* Excellent email writing skills.
* Ability to work under pressure in a fast-paced environment.
* Excellent time management capability.
* Able to work to deadlines and deliver results under pressure.
* Flexible and adaptable.
* IT Skills - Microsoft Office, CRM systems
Desirable
* IT Skills - Salesforce
Benefits
Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events.
Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.
#J-18808-Ljbffr