"Are you an experienced engineering or maintenance professional ready to take the lead in a high-impact role? We're looking for an Ireland Service Manager to head our growing Field Service operations while helping to shape the future of our newly established Republic of Ireland (ROI) entity"
Position Summary
This role is pivotal in leading the day-to-day operations of the Irish Field Service Team while also playing a strategic role in establishing and expanding the ROI business. The successful candidate will split their time between operational leadership and business development, legal entity setup, and customer engagement activities.
Our Ireland Field Service Team currently includes four Field Service Engineers (FSEs), operating across both Northern Ireland and the Republic of Ireland. With a new legal entity established in ROI and a robust business case in place, we're entering a pivotal growth phase.
As Ireland Service Manager, you will play a key leadership role—60% focused on daily operational management and 40% on business development and strategic expansion within ROI.
Main Duties and Responsibilities
1) First Line Team Management and Team Performance
* Responsible for 1st line Management duties including direction, prioritization, and leadership for the assigned FSE Team.
* Conduct regular 1:1 reviews, manage sickness, holidays, return to work, mentoring, inductions, and coaching.
* Undertake Individual Competency Assessments and collaborate with the Training Manager to create Individual Training Plans.
* Foster a positive work culture to improve communication, morale, and team competence.
* Ensure effective audits and follow-up actions across all team operations.
2) Field Service Operational Performance and Excellence
* Ensure technical excellence in service, maintenance, and engineering for all planned and reactive maintenance.
* Ensure compliance with company technical and health & safety standards.
3) Team Financial Management and Performance
* ·Achieve conformance to key financial budgets including overtime, recruitment, training, and van/tool discrepancies.
4) Customer Focus and Service Business Development
* Champion a customer-centric culture through effective communication, coordination, and service delivery.
* Ensure timely and accurate completion of site reports, risk assessments, and follow-up documentation.
* Lead the development of the new ROI legal entity and oversee the business start-up process.
* Engage with existing and prospective customers to identify new service opportunities, projects, and contract growth.
About You:
Qualifications & Experience:
* Engineering/Maintenance Qualification (Mechanical/Electrical/Manufacturing)
* 2+ years in a line management role
* Experience with Material Handling Equipment or related fields
* IOSH/SMSTS/SSSTS or equivalent H&S Certification
Skills & Knowledge:
* Demonstrable experience managing a team
* Proficient in Word, Email, Excel
* Commercial and contract management awareness
* Client management skills
* Background in engineering or manufacturing industries
* Knowledge of CMMS
* Valid Driving Licence
* Familiarity with business practices across ROI and NI
* Proficient in MS Office
* Strong communication and negotiation skills
* Results-oriented and effective time management
* Team building and coaching skills
* Familiarity with Irish business culture (NI and ROI)
What we offer:
Homebased with travel across ROI, NI and occasional UK Visits
40 hr contract (Monday to Friday, 08:30 to 17:00hrs)
25 days holiday plus bank holidays
Company Car
Why join us?
Be part of a dynamic, growth-focused business in Ireland
Lead a skilled and motivated engineering team
Play a hands-on role in shaping operational and strategic success
competitive compensation and development opportunities
Salary - €85,492 / £75000