Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment!
Please make sure you are able to get to and back from the airport before you apply for this role.
Job purpose:
The Supervisor is responsible for supporting the day-to-day operations of the restaurant, ensuring a high standard of customer service, and overseeing all staff. You will assist with staff training, service quality, and ensuring guests have a positive dining experience. You will also step in to manage operations in the absence of the General Manager or Deputy Manager.
This role is for our Burger King restaurants at Dublin airport.
Contract: 40 hours per week, across 4 days - 11 hour shifts with 1 hour unpaid break
Key Responsibilities:
* Supervise and coordinate the activities of front-of-house staff to ensure excellent customer service.
* Manage and supervise kitchen staff, including scheduling, training, and performance management.
* Ensure food is prepared and presented to high-quality standards.
* Maintain kitchen inventory, order supplies, and manage stock levels to minimize waste.
* Ensure compliance with food safety, health, and hygiene regulations.
* Assist in training and mentoring staff to meet service standards.
* Ensure the dining area is clean, organized, and properly set up for service.
* Address and resolve customer complaints or concerns promptly and professionally.
* Maintain Brand food quality, quick service and cleanliness standards.
* Maintain HACCP policies for all restaurant activities across shifts.
* Assist in maintaining inventory levels and placing orders when necessary.
* Monitor staff performance and provide constructive feedback to enhance service quality.
* Support the management team with daily tasks, including scheduling and reporting.
Qualifications:
* Previous experience in a supervisory or similar role in the hospitality industry.
* Strong leadership and communication skills.
* Strong knowledge of kitchen operations, food preparation, and safety standards.
* Excellent customer service skills and a positive attitude.
* Ability to work in a fast-paced environment and handle multiple tasks.
* Knowledge of health, safety, and hygiene regulations.
* Flexibility to work various shifts, including evenings, weekends, and holidays.
Key Skills:
* Leadership and team coordination
* Customer service excellence
* Problem-solving and conflict resolution
* Time management and multitasking
* Communication and interpersonal skills
* Attention to detail
Accessing the airport:
A five-year working and personal reference, along with a police check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Our values: Can you feel the HEAT?
Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values every day:
HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate
EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands
AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve
TEAM SPIRT - Working together as one team | Supporting each other | Being active partners in our wider communities
Our company:
One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.
With over 170 years of experience since opening the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.
Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations, and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.
At Lagardère Travel Retail, we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to creating a work environment where our people can fulfill their potential and be themselves, supporting each individual's ambitions. We welcome all applicants regardless of background and ensure fair and equal treatment for all candidates.
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