Ensure all reservation queries are dealt with in a professional and friendly manner. A warm and charismatic person whom likes to chat to guests is essential for this role as selling rooms is a key part of the role.
Duties within the role
To deal with all incoming reservations via phone, email and web In a professional and friendly manner and ensure all queries are responded to within agreed timelines.
To have a friendly telephone manner to deal with all incoming calls and to understand the importance of selling rooms and upselling upgrades and food and beverage at the hotel.
We offer great team benefits including:
* Complimentary gym membership
* Free tea/coffee while on duty from Shoda cafe
* Discount in hotel and beauty salon treatments
* Complimentary daily meals and snacks in canteen
* Staff canteen, changing room, shower facilities,
* Internal/ External Training provided
* Competitive salary based on experience
* Flexibility
* Complimentary Parking *T&Cs apply
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