Client Service Manager
Job Description
The Client Service Manager role is a critical position in our organization, responsible for ensuring seamless client experiences. Key responsibilities include managing functional teams, coordinating work and communication activities, and resolving issues.
* Manages functional teams to ensure timely delivery of information and work products.
* Coordinates work, communication, and issue resolution activities with stakeholders.
* Develops and maintains strong relationships with clients, ensuring their needs are met and exceeded.
Key Performance Indicators (KPIs) for this role include:
* Client satisfaction ratings.
* Timeliness and accuracy of deliverables.
* Effective communication and issue resolution skills.
Required Skills and Qualifications
For this role, we seek a candidate with:
* A degree in a relevant discipline.
* Experience in a client-focused role within the financial services or banking industry.
* Operational experience in Transfer Agency or related fields.
* Previous experience with people management and change management skills.
* Strong relationship-building skills and ability to communicate effectively.
Benefits
As a Northern Trust partner, you will benefit from:
* Opportunities for career growth and development.
* Flexible and collaborative work environment.
* Access to senior leaders and mentorship opportunities.