We are seeking for a customer-focused and highly analytical Sr Manager Customer Experience (CX) and Conversation Rate Optimization (CRO) to join our E-commerce team. The successful candidate will oversee the entire customer journey for E-commerce prospects and customers and ensure a seamless experience across all touchpoints. You'll have a busy diary and there's incredible potential for growth. The key skills and experience we are looking for include:Define and implement E-commerce UX and CRO strategy to enhance the customer experience, drive growth in acquisition and retention and increase LTV across key markets.Develop and implement strategies to improve performance and conversion rates across all e-commerce touch points performance (including a website, emails, ads).Analyze data, customer feedback and user behavior to identify opportunities for improvement.Create a A/B and MVT roadmap and conduct testing to optimize E-commerce assets performance and improve conversion rates.Conduct customer surveys and gather insights to inform business decisions.Collaborate with Marketing, RnD and IT teams to ensure a seamless customer journey.Monitor and report on customer satisfaction metrics and KPIs