M Recruitment is currently searching for a Rooms Division Manager for a 5* hotel in the Co.
Clare region of Ireland.
Key Responsibilities:
Provide strategic direction and daily operational oversight for the Rooms Division, ensuring exceptional guest experiences and optimal departmental performance.
Lead and inspire teams in the Front Office, Accommodation, and Maintenance, promoting a culture of excellence and accountability.
Monitor and manage guest satisfaction metrics, responding to feedback and driving continuous improvement aligned with Forbes and brand standards.
Assist with the successful implementation of Forbes Travel Guide standards and other external brand audit requirements.
Develop, manage, and report on departmental budgets, forecasts, P&L, and CAPEX plans, ensuring cost effective and high quality operations.
Drive labour productivity, optimise scheduling, and ensure efficient resource planning across departments.
Lead and participate in the Executive Committee, contributing to broader hotel strategy and vision.
Collaborate closely with Sales, F&B, Spa, Events, and Reservations to ensure a seamless guest experience across all touchpoints.
Serve as an ambassador for the hotel's brand and reputation, both internally and externally.
Ensure all operations comply with health & safety, fire, and security standards.
Qualifications, Knowledge & Experience:
Bachelor's degree in Hospitality Management or a related field is required.
Minimum of 5 years of progressive leadership experience in the Rooms Division of a luxury hotel and or including at least 3 years proven experience as a
Senior Front of House Manager
in a high-end hospitality environment.
Demonstrated leadership of Front Office, Accommodation, and Engineering/Maintenance teams within a luxury hotel setting.
Strong working knowledge of Forbes Travel Guide audit standards, with direct experience in achieving and maintaining Forbes 5-Star service levels.
Deep expertise in P&L management, CAPEX planning, and expense control aligned with occupancy and operational performance.
Advanced proficiency in labour optimization, scheduling, and multifunctional team coordination.
Strong working knowledge of hospitality technologies, including Property Management Systems (PMS), Reservation Systems, and Guest Relations Management (GRM) platforms.
Fluent in spoken and written English, with a passion for delivering personalised and culturally relevant guest experiences.