Red Chair Recruitment is hiring a
Technical Support Engineer
for a tech company in the retail analytics space.
You'll provide frontline support to clients, troubleshoot system and data issues, and help monitor daily platform operations.
Key Responsibilities
Handle client support queries via email/ticketing system.
Troubleshoot access issues, data discrepancies, and system errors.
Escalate technical cases when needed.
Monitor daily imports, integrations, and data refresh processes.
Run basic SQL checks.
Support client onboarding and configuration.
Maintain ticket logs and documentation.
Experience & Skills
1–3 years in IT support/helpdesk.
Strong customer service and problem-solving skills.
Clear communication and professional client interaction.
Familiar with ticketing tools (Jira/Zendesk/Freshdesk).
Basic SQL and interest in data platforms.
Highly organised and detail-focused.
Nice to Have:
SaaS/data support, cloud exposure, Power BI, retail/finance/ePOS experience.
What's on Offer
Varied role with exposure to cloud and data tech.
Work with experienced engineers.
Progression into data ops or platform admin.