Red Chair Recruitment is hiring a
Technical Support Engineer
for a tech company in the retail analytics space.
You'll provide frontline support to clients, troubleshoot system and data issues, and help monitor daily platform operations.
Key Responsibilities
* Handle client support queries via email/ticketing system.
* Troubleshoot access issues, data discrepancies, and system errors.
* Escalate technical cases when needed.
* Monitor daily imports, integrations, and data refresh processes.
* Run basic SQL checks.
* Support client onboarding and configuration.
* Maintain ticket logs and documentation.
Experience & Skills
* 1–3 years in IT support/helpdesk.
* Strong customer service and problem-solving skills.
* Clear communication and professional client interaction.
* Familiar with ticketing tools (Jira/Zendesk/Freshdesk).
* Basic SQL and interest in data platforms.
* Highly organised and detail-focused.
Nice to Have:
SaaS/data support, cloud exposure, Power BI, retail/finance/ePOS experience.
What's on Offer
* Varied role with exposure to cloud and data tech.
* Work with experienced engineers.
* Progression into data ops or platform admin.