The Award Winning Ballygarry Estate Hotel & Spa, in the vibrant town of Tralee, currently has an exciting opportunity for an Accommodation Assistant to join our outstanding team!
Scope of Role:
The accommodation assistant is responsible for maintaining cleanliness and hygiene standards within the hotel premises. They perform a range of cleaning duties to ensure that guest rooms, public areas, and back-of-house areas are kept in a clean and orderly condition.
Key Responsibilities:
* To ensure 4 star standards of service are achieved at all times.
* To perform in a professional and courteous manner with all customers (internal & external).
* To offer an in-depth knowledge of accommodation services and hotel services in general.
* To ensure all hygiene regulations are adhered to at all times.
* To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene and Employment.
* To report to duty on time, in the correct uniform and to wear a name badge and Ballygarry pin.
* To clean all areas to the hotel standards set out in departmental SOP.
* To service all guest rooms to hotel standards set out in departmental SOP.
* To maintain linen handling procedures set out in departmental SOP
* To handle lost and found items in accordance with the departmental SOP
* To maintain cleaning schedules in accordance with the departmental SOP
* To provide a turndown service in accordance with the departmental SOP
* To inform reception of all room status and report any discrepancies.
* To provide assistance to reception where required.
* Cleaning guest rooms: The an accommodation assistant is responsible for cleaning and sanitizing guest rooms, including changing bed linens, vacuuming carpets, dusting surfaces, and cleaning bathroom fixtures.
* Restocking supplies: They ensure that guest rooms are adequately stocked with toiletries, towels, and other amenities.
* Public area cleaning: Clean and maintain the cleanliness of public areas such as lobbies, corridors, stairways, and elevators. This includes sweeping, mopping, dusting, and polishing surfaces.
* Back-of-house cleaning: Responsible for cleaning and organizing staff areas, including break rooms, locker rooms, and offices.
* Waste disposal: Empty and clean waste bins and ensure proper disposal of trash.
* Reporting maintenance issues: Notify the management of any maintenance or repair needs in guest rooms or common areas.
* Adhering to safety and sanitation standards: Follow established safety and sanitation procedures to ensure a clean and safe environment for guests and staff.
* Attending training sessions: Required to participate in training sessions to learn new cleaning techniques or safety procedures.
Overall, the accommodation assistant plays a crucial role in ensuring guests have a pleasant and comfortable stay by maintaining cleanliness and hygiene throughout the hotel.
You must remain totally flexible in your position and may be required to carry out other tasks as directed by management.
Requirements:
* Fluent English
* Availability to work weekends & bank holidays
Benefits:
* Meals provided while on duty
* Free Parking
* Employee Assistance Programme
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