Eclective is Ireland's largest hospitality group, we craft extraordinary hospitality experiences that blend premium quality with a relaxed, welcoming spirit. Through our bars, restaurants, and cinemas, we celebrate diversity—in our people, our offerings, and the experiences we create. We are committed to continuous growth, innovation, and excellence, empowering our teams through training and development to set new industry standards.
We are currently seeking a highly organised and proactive Reservations and Office Administrator who prides themselves on their ability to deliver extraordinary levels of customer service, to join an amazing department in Eclective HQ, carrying out the job with a smile, having fun and creating a wonderful environment for everyone to thrive in. This role is perfect for someone who enjoys a varied workload, excellent customer service, and ensuring smooth day-to-day operations.
You will be responsible for managing reservations, handling inbox enquiries, coordinating gifting requests, and providing essential administrative support to the office.
Key Responsibilities
* Manage and confirm restaurant bookings via phone, email, and online platforms
* Respond promptly and professionally to customer enquiries
* Coordinate and process gifting requests, ensuring accuracy and timely delivery
* Maintain organised records of reservations and customer interactions
* Support the wider team with general office administration, including filing, data entry, and scheduling
* Liaise with internal departments and external partners to ensure seamless service
* Assist with ad-hoc projects and administrative tasks as needed
Skills & Experience
* Previous experience in reservations, administration, or a customer-facing role desirable
* Strong communication skills, both written and verbal
* Excellent organisational skills with keen attention to detail
* Ability to manage multiple priorities in a fast-paced environment
* Proficiency in Microsoft Office (Word, Excel, Outlook)
* A proactive, professional, and customer-focused attitude
Eclective at it's core:
* Be Yourself, Always – At Eclective, we're all about being authentic. We hire people, not robots. We believe that diverse perspectives make us better, and we encourage everyone to bring their full selves to work.
* Growth is Everything – We offer hands-on training and real opportunities for career growth. No matter where you start, we'll help you gain the skills and experience to advance.
* Love What You Do – We're passionate about what we do, but we also believe that fun should always be part of the equation. Eclective is a place where you can enjoy the work you do, with plenty of room for personal development and growth.
* Innovation is Key – From menu design to new cinematic experiences, we love fresh, creative ideas. We encourage our team to think outside the box and constantly challenge the status quo.
* We're All in This Together – Collaboration is the foundation of our success. We support one another, celebrate wins, and lift each other up during challenges.
Perks:
* Career Progression - We're invested in your future. Through continuous training and career development, we help you level up and move forward in your career.
* Staff Parties – Work hard, play hard We throw amazing staff parties and team-building events to keep the energy high and spirits even higher.
* Exclusive Discounts – Take advantage of discounts across our venues, making it easy to enjoy your own hospitality in your downtime.
* Company Engagement Platform – Connect with your team and stay informed through our interactive platform, featuring events, updates, and everything you need to stay in the loop.
* Ongoing Training & Development – Regular workshops, training, and skill-building opportunities to ensure your growth and career development.
* Refer a friend scheme -We believe great people know great people Get rewarded for helping us grow our team.
* Confidential Employee Assistance Program – Access confidential support for personal or professional challenges, so you always feel supported.
Eclective Hospitality Group owns and operates over 20 venues in Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Eclective Hospitality Group to contact you for other opportunities within the Group.
FOH
Job Type: Full-time
Work Location: In person