Hours of work:Full time Mon-Friday - out of hours phone support when requiredRole -We are looking for an enthusiastic Retail Operations Manager, who is a team player with a positive can-do attitude, to join our Group which is one ofIreland's Best Workplaces 2023.About UsYou will join our collaborative working environment built on compassion, trust and respect. As part of our fast-paced Operations team, you will be on the road each day driving and increasing our retail sales, along with ensuring a high standard of customer service is provided across our 13 Leinster branches. Reporting to the Group Retail Manager, you will be supporting day-to-day branch operations to ensure smooth functioning and efficient operation of our branches to ensure sales and customer care targets plus operational excellence is achieved.Join us and you will work with highly experienced, professional people who will work alongside you to support you in your learning and development journey with us.Responsibilities:Working closely with the Group Retail Manager:-Support branch operations and sales - Sales reviews, community event support, stock control, category management, sales meetings, merchandising and orderingEnsure branch compliance- Sales meetings, daily branch huddles, staff meetings, daily work plans, SOP and process, values and behavioursBranch Manager Support - Frequent branch visits, daily communications, training and mentoring new and existing managers, inductions and reviews, staff performance management, rosteringCustomer service - Communicate and feed into sales plan, up to date offers, analysis of latest market trends, promotions, sales days, mystery shopper, branch presentation and competitor analysisIdentify opportunities to increase revenue, efficiency, and customer engagementRetail Purchasing- Supporting the Group Retail Manager with responsibility for core retail suppliers.Support category management, range reviews, and promotional planningCollaborate with HR, Finance, Buying, and Marketing teamsSupport change management and group-wide initiativesAudits - Carry out branch and manager auditsFinancial Management - Purchasing and pricing, supplier managementFinance - Work closely with Group Retail Manager to communicate branch financial targetsAssist with developing a strong brand in the community - Collaborate closely with the branches and Marketing to organise community retail events, attending as requiredHR - Work closely with HR on recruitment, performance management, HR branch targetsCompany Ambassador - Promote our values and behaviours with our staff and our customersHealth & Safety - Ensure branches adhere to H&S regulationsManage the property - Ensure branch layout aligns to Group requirements at all times, refit support is provided and building issues are dealt with promptly and adequate security is in placeRequirementsRetail Pharmacy management experience 5 years + essentialRetail/ Business Qualification Preferred Or Equivalent Work ExperienceStrong organisation and time management skills to manage multiple locations efficientlyStrong management skills, with very good attention to detail and able to multi-task to ensure continued retail growth in our branchesStrong communication and collaboration skillsA varied role requiring a high level of flexibility.Rostering experienceBGate, Touchstore, Softworks desirableIT literate with good MS Office skillsFull clean Irish driving licence with access to a carFluent in written and spoken EnglishAuthorised to work in IrelandAdditional tasksPackageCompetitive salaryAnnual monetary incentivesRecognition daysLearning and development opportunitiesEmployee discountsCorporate social responsibility initiativesCompany-wide and branch social eventsWe are an equal opportunities employer. We reserve the right to request an employee to be flexible in his or her duties when the business needs require it.