Community Operations Analyst (Multilingual)Role and Responsibilities:Assist our client's community and help resolve inquiries empathetically, accurately and on timeBecome and remain knowledgeable about client's products and community standardsMake well balanced decisions and personally driven to be an effective advocate for our communityStrong interpersonal skills, verbal and written communication skills and most importantly empathyDisplay a strong bias to doing what's rightInvestigate and resolve issues that are reported on client's platform such as requests for account support and reports of potentially abusive contentRespond to user inquiries with high quality, speed, empathy and accuracyUse market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of usersGather, analyse and utilize relevant data to develop ways to improve the overall user experience on the siteEnforce clients Terms of Use by carefully monitoring reports of abuse on the siteReview the reported content within agreed turnaround times and standards of qualityIdentify inefficiencies in workflows and suggest solutionsRecognize trends and patterns and escalate issues outside the company policy to the global team.Essential Competencies:Strong personal resilience with the ability to operate in a pressured and fast paced environment.High adaptability and positive approach to challenges.Ability to make decisions.Ability to solve problems.Effective Time management & Prioritization skills.Ability to work as part of a team.Ability to consistently hit KPIs on time.Candidate Experience:Proficient in market language and English.Cultural understanding of the market.Experience in working in an office environment is preferable.Extremely reliable, consistent, and hard-workingPassion for ensuring a positive, safe user experienceFlexible in working in a faced paced environment with different projects to work on.Ability to learn new information in a short period of timeEligible to work in Ireland full timeBenefits:Health Insurance25 days Annual LeavesExtensive Training & DevelopmentAccess to Covalen's Wellness Programs.Tax Saver Travel CardCovalen's Bike to Work SchemeFurther Details:Salary: €31,063 per AnnumLocation: Sandyford (Dublin 18)Working hours: 37.5 hours / week Monday to Sunday (including Bank Holidays)Shift: Day (9am to 5.30pm) / Evening (6pm to 2am)Pay Schedule: MonthlyContract Type: Permanent Full-Time Contractcplcovalen