To work closely with Reception and carry out any request that they may have in relation to customer needs.
To ensure all departmental S.
O.
Ps, Hotel Policies and Procedures are adhered to.
If you are monitoring the main door at night, ensure all Guests show their room card prior to gaining entry into the late bar.
To ensure all corridors are clear from trays and debris, collecting any breakfast cards for room service in the morning.
To ensure the bar closes at the appropriate time and thats Guests are escorted if need be up to their bedrooms.
To operate floor polisher and have working knowledge of computers To provide room service to Guests in accordance with Hotel Policies.
To serve the late bar for residents.
To clean and ensure the lobby and surround areas where Guest are, are left clean and tify To ensure back of house areas, including kitchen area where night porter prepare food is left clean.
To answer the calls on Reception where possible.
Write any Health/safety or maintenance faults in the book at Reception To be vigilant at all times and report any suspicious security matters or intruders on the premises.
To carry out fire walks during your shift and sign logs.
Remove blockages To set-up rooms as directed by the Duty manager or assist other department with preparation for the following day.
To maintain open communication line with Staff & Guests To be environmentally friendly and cost aware.
To carry out additional duties as requested by the Night Manager / Duty manager