Salary is negotiable depending on experience.About the Role:The Technical Support Aftersales Manager is responsible for leading and overseeing the technical support function for the Division, ensuring the highest standards of customer service, product knowledge, and technical problem resolution.The role involves management of the technical support team, providing expert guidance on product issues, and working collaboratively with internal departments to uphold the Divisions reputation for quality and reliability across its bathroom product range.The role is based at RT Large, Bluebell and will involve occasional travel to other sites within the Division, Customer sites, Supplier facilities or trade events.Key Responsibilities:Leadership & ManagementLead, mentor, and develop the Technical Support team to ensure consistent, high-quality customer service and technical expertise.Allocate workload, monitor performance, and conduct regular team reviews and training sessions.Establish and maintain KPIs for response times, resolution rates, and customer satisfaction.Technical Support & Customer ServiceProvide advanced technical support and solutions for complex product or installation issues.Ensure all technical enquiries—via phone, email, or digital platforms—are handled efficiently and professionally.Maintain an expert understanding of all product ranges throughout the Division, including plumbing, sanitaryware, fittings, and bathroom systems.Process & Quality ImprovementImplement and continually improve support processes and documentation to enhance customer experience.Monitor recurring product or installation issues and liaise with Quality Control and Product Development to identify and resolve root causes.Review and update installation guides, troubleshooting manuals, and FAQs to reflect current best practices.Cross-Departmental CollaborationWork closely with the Sales, Logistics, and Quality teams to ensure seamless support across the customer journey.Provide technical input to marketing and sales teams for new product launches and promotional activities.Collaborate with suppliers and manufacturers to resolve technical issues and support product enhancements.Training & DevelopmentDeliver product and installation training sessions to customers, trade partners, and internal teams.Support the General Manager in developing technical training programs for new product lines or updates.Reporting & AdministrationMaintain accurate records of technical enquiries, issues, and resolutions using the company's CRM system.Prepare regular reports on team performance, common issues, and improvement recommendations for review by the General Manager.Skills & CompetenciesStrong leadership and team management skills, with a professional, confident and approachable leadership style.Proven ability to diagnose and resolve technical problems effectively.Ability to remain calm and methodical under pressure.Excellent communication and interpersonal skills, with a customer-focused approach and a commitment to service excellence.Strong analytical, organisational, and reporting skills.Proactive and innovative approach to improving support processes.Competence with CRM systems and Microsoft Office Suite.Qualifications & ExperienceEssential:Level 7 qualification in Mechanical Engineering, or experience in a related technical discipline.Managerial Experience Experience in a technical support or plumbing role In-depth understanding of bathroom and sanitaryware products, including installation and maintenanceCandidate must have a full, clean driving licenceDesirable:Understanding of plumbing and electrical installation standards and regulations.Job Types: Full-time, PermanentPay: From €60,000.00 per yearBenefits:Additional leaveBike to work schemeCompany pensionEmployee assistance programEmployee discountOn-site parkingEducation:Advanced/Higher Certificate (preferred)Experience:Managerial: 2 years (preferred)Kitchens Bathrooms or Bedrooms Aftersales: 3 years (preferred)Licence/Certification:B Driving Licence (required)Work Location: In person