We Are Hiring!
As an Installations Technician, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.
All applicants must hold a full clean driving license (manual).
Full training will be provided.
Key Responsibilities:
* Organise your daily and weekly work schedule to ensure timely and efficient installations and repairs, aligning with client expectations and business goals.
* Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
* Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
* Expertly perform full broadband installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
* Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
* Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
* Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
* Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
* Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
Requirements:
* Ability to excel in a very physically demanding role that requires regular pole/ladder climbing, working underground and manual handling of heavy weight in potentially adverse weather conditions.
* Full Clean Driving License (Manual).
* Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
* A telecoms background is preferred, but we will train technicians who are brand new to the industry with the right attitude, personality and transferrable skillset.
* Good base understanding of the importance of Health & Safety in engineering.
Working for Circet:
* As we are operating in an ever-changing environment it is essential, we maintain our place within the industry and as an Installer you will need to fully understand and champion these changes.
* Your input of new ideas and innovations will be an essential part of your role
* Challenge is not something we are afraid of, and we always aim to set the bar higher you must be highly self-motivated and always be willing to learn.
* You are required to devote sufficient time to reasonably and properly perform the roles and duties of Installer and to perform your duties in an efficient, trustworthy and business-like manner.
* The normal hours of work are 40 hours per week Monday to Friday, including Saturdays.
Benefits
* Company Pension
* Yearly Bonuses
* Bonus Annual Leave Scheme
* Death in Service
* Promotional Opportunities
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