Job Title: Technical Support Specialist
Our client is a leading global technology company specializing in telecommunications equipment, consumer electronics and enterprise solutions. Founded in 1987 in China, the company focuses on innovation and research.
* The service provider picks up phone calls from customers.
* Provide first-line technical support via hotline email remote diagnostic tools troubleshoot resolve issues including installation commissioning operation maintenance escalate unresolved complex issues ensuring timely problem closure
* Record analyze cases summarize common problems contribute knowledge base documents
The position requires fluency in French English excellent communication skills experience with customer support electrical engineering power systems renewable energy or related field computer use skills Microsoft Office web applications two years of experience PV inverters battery storage UPS power electronics preferred. Position offers professional development opportunities technical growth career advancement highly competitive compensation package benefits employer matching retirement plan paid time off holidays flexible work environment comprehensive employee assistance program ",