Join our team
With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.
In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country.
Dovida's 'Circle of Care' philosophy ensures it fulfils its promise: Your Life, Your Way
EXPERIENCE REQUIREMENTS:
Minimum 1 years experience working in a busy office environment
Must be familiar with Microsoft office (Outlook, Excel, Word)
PERSON SPECIFIC REQUIREMENTS:
A professional, friendly and approachable demeanour
Excellent organisational skills
Ability to multi-task
Excellent customer service skills
Time management
What you`ll do
Professionally manage all telephone enquiries and ensure that all calls are passed on to the required people in order that they are dealt with efficiently.
Monitor Unique IQ and staff attendance.
Ringing Caregivers as required to confirm their shifts via our log in system
Assist with payroll and invoicing administration
Assist with accounts receivable administration
Meet and greet new Job Applicants, Caregivers, Clients and suppliers with professionalism and courtesy, whether on the telephone or in person
Set up appointments on shared calendar as required
Printing and setting up of forms/information packs/journals
Scan Client activity logs to Client files
Open post daily and distribute to appropriate person
Post all outgoing correspondence as required
Reply if appropriate to all emails/forward to appropriate person
Responsibility that sufficient supplies of all stationary, toners and other office supplies are maintained.
Keep reception area clean, organised, friendly and inviting
Keep track of all stocks of PPE and reorder when required
Support HR team with CAREGiver compliance
Administration of anniversary & birthday cards for all clients
Take all Client Service Enquiries as required, and follow up using email templates for each service offering
Enter all enquiries onto our internal CRM tracker
What you`ll get
Competitive salary
Laptop
Career Growth Opportunity
For information on how Dovida processes your personal data please see our
Dovida-Candidate-Privacy-Statement-1.pdf