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Customer Support - Existing Business
Date: 24 Jul 2025
Location: Dublin, IE
Company: Royal London Group
Recruitment Business Partner: Georgina Dunne
About the Role:
Royal London Ireland is seeking applications for an Existing Business – Customer Support professional whose purpose is to develop customer and broker relationships and deliver excellent service, promoting Royal London as the provider of choice in the Protection market.
Reporting to the Existing Business Team Leader, the role involves providing administrative support to our customers and Brokers.
About the role
* Deliver excellent customer service when dealing with varied and complex enquiries on Protection policies from Brokers and policyholders.
* Plan and prioritize your workload to ensure deadlines are met.
* Maintain and improve policies and procedures for service and administrative tasks.
* Ensure all activities comply with Treating Customers Fairly principles and the Consumer Protection Code.
* Maintain records according to RL policies and procedures.
About you
Criteria
* APA or QFA Qualified or committed to undertaking QFA exams. Educational support will be provided by Royal London.
* Experience in processing and handling queries on Protection and Savings & Investment products is preferable.
* Previous experience in a Customer Service role.
* Ability to meet deadlines and manage priorities.
* Excellent communication and administrative skills.
* Problem-solving skills.
About Royal London Ireland
Based in Dublin 2 on St Stephen’s Green, Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited, the largest mutual life, pensions, and investment company in the UK. We are authorized by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our focus on excellent customer service and mutual mindset emphasizes long-term customer outcomes.
Our People Promise is to work in an inclusive, responsible, enjoyable, and fulfilling environment, underpinned by our Spirit of Royal London values: Empowered, Trustworthy, Collaborate, Achieve.
We offer workplace benefits such as 28 days of annual leave plus public holidays, up to 14% employer matching pension contributions, and private medical insurance contributions. Details of our benefits can be found here - Our Benefits.
Inclusion, diversity, and belonging
We are an inclusive employer that values diverse backgrounds and cultures. Our diverse team brings a range of skills that are recognized and respected, regardless of background.
Central Bank of Ireland (CBI) Fitness & Probity Regime
Some roles are Control Functions (CF) as defined by the Central Bank Reform Act 2010 (Sections 20 & 22) Regulations 2011. If a vacancy is for a CF, it will be indicated above. For CF roles, appointment is conditional on meeting the Fitness and Probity Standards 2014 issued by the CBI, including prior approval for Pre-Approval Control Functions.
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