We are seeking an experienced Service Operations Coordinator to join our Aftersales team. This is a full-time, permanent role offering a competitive salary, strong team environment, and opportunities for professional development through ongoing manufacturer training.
About the Role:
* You'll be the key point of contact for customers bringing their vehicles in for service, ensuring a smooth and professional experience from start to finish.
* This position offers a mix of customer interaction, administration, and coordination with workshop teams.
Key Responsibilities:
1. Schedule service appointments via phone, email, and in-person enquires.
2. Manage daily workshop capacity and allocate bookings appropriately
3. Greet and check in customers, confirming service needs and updating records
4. Maintain clear communication between customers and the workshop
5. Provide updates on vehicle progress and gain approval for additional work where required
6. Ensure timely and accurate completion of all admin, invoicing, and system updates
7. Liaise with internal departments such as parts, warranty, and sales to support service delivery
8. Contribute to customer satisfaction by seeking and responding to feedback
Requirements
* At least 1 year's experience in a similar Service Advisor or Aftersales role
* Excellent customer service and interpersonal skills
* Knowledge of motor industry systems (e.g., Keyloop, Kerridge, or similar)
* A detail-oriented approach and strong administrative skills
* A valid full driving licence (Ireland)
* Fluent English, both spoken and written
* If applicable, a valid work permit for Ireland
Benefits
* Full-time, permanent contract
* Competitive salary based on experience
* 22 days paid annual leave
* Access to ongoing manufacturer training
* Contributory pension scheme
* Performance-based bonus structure