Customer Service & Sales Support Executive Location: Clondalkin, Dublin 22 Type: Permanent | Office-based Salary: €35,000 €37,000 per annum Benefits: Pension, Permanent Health Insurance, Life Assurance Hours: Monday to Thursday: 8:00am 5:00pm.
Friday: 8:00am 4:00pm Our client, a well-established business based in Clondalkin (D22), is currently seeking an experienced Customer Service & Sales Support Executive to join their growing sales team.
This is a key role within a supportive Customer Care team of six, offering excellent training, collaboration and day-to-day support.
The role plays an important part in ensuring customer satisfaction while supporting the wider sales function and business growth.
DUTIES OF THE ROLE Develop a strong understanding of customer needs through proactive communication with customers and internal stakeholders Deliver a consistently high-quality customer experience by evaluating, analysing and resolving enquiries efficiently Work closely with the sales team to prepare customer proposals and quotations Manage and support existing customer accounts Process quotations and sales orders accurately and in a timely manner Review outstanding order reports daily and liaise with customers on order status and deliveries Provide customer support on product information, pricing, lead times and deliveries Prepare and provide information and reports to Directors and Management as required Review, analyse and report on stock levels, highlighting issues or trends to management Contribute to continuous improvement in customer service and sales administration processes THE IDEAL CANDIDATE : Previous experience in an internal sales, sales support or customer service role Strong written and verbal communication skills Good working knowledge of Microsoft Office (Word, Excel, Outlook) Strong organisational skills with good attention to detail A professional, reliable and proactive approach Ability to work effectively as part of a team Personal Attributes Customer-focused with a solutions-oriented mindset Hardworking, honest and motivated to succeed Comfortable working in a busy, fast-paced environment For further information on this and similar roles contact anna@executiveedge or 9121894 Skills: MS Word MS Excel Customer focus Sales admin Benefits: pension permanent health insurance life assurance# bonus