Job Overview:
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* We are seeking a highly skilled and motivated retail supervisor to drive sales performance in a dynamic environment.
* Analyse and review goals to develop strategies for improved performance;
* Maximise opportunities for customer service delivery and support;
* Ensure staff deliver consistent and excellent customer experiences;
* Resolve internal and external customer issues and requests in a timely manner;
* Maintain clear and specific communication when collaborating with others inside and outside of the business;
* Conduct regular coaching sessions to communicate objectives, set goals and review progress;
* Perform thorough and timely staff reviews in accordance with brand guidelines where necessary;
* Assist with cash loss prevention procedures and security policies;
* Follow and implement corporate visual presentation standards and guidelines;
* Preserve merchandising, display and counter hygiene standards and guidelines at all times;
* Ensure understanding of retail partner and security policies;
* Proven experience in managing teams in fast-paced retail environments (3-5 years preferred);
* Strong people management, development, and leadership skills; effective communication to cascade information to teams;
* Passion for the beauty industry and its trends;
* Retail sales: 3-5 years (preferred);
* Supervising experience: 2 years (preferred);
* Customer service: 2-3 years (preferred);
* Retail management: 3-5 years (preferred);
* Management: 3-5 years (preferred).
* Company events;
* Company pension;
* Employee discount;
* Store discount.
About Us:
BPerfect Cosmetics is a leading beauty company offering a wide range of products and services. We aim to provide excellent customer service and create a positive work environment for our employees.