Role & ResponsibilitiesAbout the RoleWe are now seeking aUser Experience (UX) Managerwho is passionate about designing meaningful, human-centred experiences that make life simpler customers.This is an opportunity to shape the future of digital retail at scale and to inspire a culture where great design thrives.What You'll Lead & InspireChampion a design-led vision across the organisation, ensuring that every digital interaction reflects a commitment to quality, community, and trust.Guide and elevate the UX team, creating an environment where designers can grow, innovate, and do their best work.Define the UX strategy that supports long-term business goals and strengthens the organisation's role within the communities it serves.Establish strong UX governance, enabling clarity, consistency, and excellence across products, platforms, and teams.Build momentum around design culture, raising awareness of usability, accessibility, and inclusive design.Discover and articulate customer needs, uncovering opportunities that shape more intuitive, seamless journeys.Collaborate with cross-functional partners, bringing together insights, creativity, and technology to deliver solutions that matter.Your ImpactDevelop a deep understanding of how digital products work together and the systems behind them.Lead the creation and evolution of the design system and UX assets.Mentor and develop talent, helping designers define and achieve their growth paths.Ensure UX excellence and a consistent, customer-centric approach across the organisation.Drive meaningful research using both data-driven and human-centred methods.Design experiences grounded in simplicity, clarity, and genuine customer value.Keep the organisation ahead of emerging UX and retail trends.About YouYou'll thrive in this role if you are:Energised by shaping experiences that positively impact real people.Motivated by complex challenges and excited to build clarity from ambiguity.A natural leader who brings teams together and champions design's strategic value.Skilled at navigating cross-functional environments and influencing at all levels.Passionate about elevating digital experiences across mobile, web, and in-store touchpoints.Grounded in both UX craft and strategic thinking, with a strong understanding of design, technology, and customer behaviour.Experience, Skills & EducationThe ideal candidate will have:A qualification in IT, design, multimedia, or equivalent experience.A UX or HCI-specific qualification (a strong advantage).Experience leading and developing a design team.At least 3 years of hands-on UX design experience for mobile and web.Strong relationship-building and collaboration skills.Project management strengths and the ability to balance urgency with user needs.Familiarity with front-end technologies (HTML5, CSS) and app store requirements.A solid understanding of visual design, identity, and brand expression.