Medical Information Specialist
The role of the Medical Information Specialist is to support Medical Information Services in Europe. The specialist will be responsible for responding to medical/pharmaceutical inquiries from Health Care Providers (HCPs), patients and other customers. This will include documenting all customer interactions in the appropriate computer system.
- Key Responsibilities
* Respond professionally to medical/pharmaceutical inquiries from HCPs, patients and other customers
* Document all customer interactions in the appropriate computer system
* Identify queries containing either adverse events or product quality complaints and handle these in accordance with the appropriate operating procedures
* Accurately record all medical communication transactions into the medical information database
- Requirements
* Bachelor degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience
* Sound background to understand national health care systems and organizational hierarchies
* Native Finnish speaker with fluency in English is a requirement for this role
* Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
* Excellent written skills to succinctly, accurately and objectively respond to customers queries
* Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
* Proactive, analytical and pragmatic approach to problem solving
* Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards
* Good time management skills
* Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations
* Experience of software packages such as Word, Excel and Outlook
- Additional Preferences
* Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field
* Knowledge of customer center or medical information operational experience
* Project management experience would be an advantage