Unijobs
on behalf of our public sector client have a requirement for a
Training and Testing Support Officer.
Reporting to the
PAS Project Manager/Test Lead
the
Training and Testing Support Officer will be working on the
new
Patient Administration System (PAS) Upgrade Project.
This is a
temporary position
that is
fully onsite
, based in
Dublin 8
.
Working
35 hours per week
, the successful candidate will be employed as an agency employee, this position is aligned to a salary scale ranging from
€35,609 - €54,914
p.a (depending on public sector experience). This position also offers
28 days annual leave per year
and paid bank holidays.
Purpose of the Role:
The Training and Testing Support Officer will play a critical frontline role in the testing, training, and successful implementation of a new Patient Administration System (PAS) within the hospital. The post holder will be responsible for: Supporting system testing and validation Delivering and coordinating end-user training Providing hands-on go-live and stabilisation support This role is essential in ensuring the PAS system is safe, effective, user-friendly, and fully adopted across clinical and administrative services.
Key Duties and Responsibilities:
System Testing & Validation
* Work with third-party providers, analysts and workstream/customer support teams
* to ensure software solutions meet user expectations.
* Review documented test cases.
* Execute comprehensive testing against the software, ensuring all features function
* as designed and intended.
* Perform root-cause analysis of defects to identify and mitigate project risks.
* Communicate the results of software testing efforts to stakeholders and suggest
* areas of improvement.
* Contribute to the continuous improvement of software testing methodologies and,
* if necessary, develop standard operating procedures (SOPs).
Specific Tasks include:
Participation in and support of:
* System testing
* Integration testing
* User Acceptance Testing (UAT)
* Execution of test scripts and accurately document results.
* Log system defects, workflow issues, and configuration problems.
* Retest fixes and confirm resolution.
Validate patient pathways including:
* Outpatients
* Admissions
* Transfers & Discharges
* Waiting list management
* Emergency Department flows
Training Development & Delivery
* Deliver classroom, virtual, and one-to-one PAS training to:
* Clerical staff
* Nursing staff
* Medical staff
* Management users
* Support development of:
* Training materials
* User guides
* Quick reference guides
* eLearning content
* Maintain accurate training attendance records.
* Provide post-training support and follow-up.
Clinical & Operational Engagement
Work closely with:
* Admissions
* Outpatients
* Bed Management
* Emergency Department
* Wards & Theatres
Assist in mapping:
* Patient pathways
* Booking processes
* Clinic templates
* Admission workflows
Go-Live & Stabilisation Support
* Provide on-site floor-walking support during go-live.
* Respond to real-time PAS issues and user queries.
* Escalate system incidents appropriately.
* Support post go-live review and system optimisation.
* Act as a key liaison between frontline users and the project team.
Governance, Clinical Safety & Compliance
* Ensure compliance with:
* GDPR & Data Protection
* Patient confidentiality
* ICT & cybersecurity policies
* Participate in audits and quality assurance processes.
General Digital & Administrative Responsibilities
Maintain accurate:
* Test documentation
* Training records
* Issue logs
* Support reporting to PAS Programme Governance Groups.
* Maintain structured electronic records via Teams / SharePoint.
Academic/Professional Qualifications and/or Relevant Experience:
Required:
Candidates must have at the latest date of application:
Have obtained at least Grade D (or a pass) in five subjects including Mathematics
and English or Irish (or four subjects if Irish is included) from the approved list of
subjects in the Department of Education Leaving Certificate Examination
And
Have obtained at least Grade C (or honours) in higher level (or honours) papers in
three subjects in that examination (or two subjects if Irish or Mathematics or both
Irish and Mathematics are included);
Or
Have obtained a comparable standard in any equivalent examination
Or
Hold a third level qualification of at least degree standard (QQI level 7)
Or
Have a minimum of 1 year's satisfactory clerical experience (ideally within a patient
or customer service-related area) which encompasses demonstrable equivalent
skills in an environment relevant to the role.
And
Possess sufficient administrative capacity to discharge the functions of the grade.
Note: Candidates must achieve a pass in Ordinary or Higher-level papers, a pass in a
foundation level paper is not acceptable. Candidates must have achieved these grades on
the Leaving Certificate Established programme or the Leaving Certificate Vocational
Programme. The Leaving Certificate Applied does not fulfil the eligibility criteria.
Desirable:
Previous clerical experience in a Hospital / Healthcare environment which may
include General Hospital Administration / Medical Secretary and/or Medical Audio
typing role.
Have completed or leading to completion in a course of study related to Medical
Secretary or Hospital administration
Technical/Clinical Competencies:
Please note for each of the required competencies below, you will be required to provide examples of your current level of knowledge, skill and/or experience for each of these.
Required:
1. Excellent Keyboard Skills
2. Excellent working knowledge of MS Office (Word and Excel) and E-mail
Desirable:
* Training or education qualification
* ICT, Digital, or Project Support qualification.
* Prior experience in: PAS or EPR projects / Hospital digital transformation / Large-scale system go-live events
* ISTQB foundation level
This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role
Unijobs is an equal opportunities employer.