Join Capita Ireland as a Customer Service Advisor – Work from HomeAre you currently residing in the Republic of Ireland and looking for a rewarding remote opportunity? Capita Ireland is excited to welcome new Customer Service Advisors to our growing teamWhat You'll DoBecome part of a close-knit, friendly, and dedicated team supporting our clients' customers with general enquiries. You'll play a key role in delivering a positive, proactive service experience every time.Your ScheduleFlexible shifts across Monday to SundayWorking hours between 8:00 AM and 8:00 PM40 hours per weekStart ImmediatelyWe have immediate start dates available – so you can begin making an impact right awayJob title:Customer Service Advisor - RemoteJob Description:What you'll be doing:Handle a high number of customer queries via telephone, up to 60 calls per day.Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contactsEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerBuild sustainable relationships of trust with customers, team members and clients through open and interactive communicationUse multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected processWhat we're looking for:Previous experience working in similar environmentBeing highly methodical with a thorough attention to detailStrong communication skills and the ability to build rapport with all callersHaving excellent organisational skillsHaving the ability to work to stringent customer service SLA's and KPI'sDemonstrating confidence and the ability to communicate clearly and effectivelyShowing excellent PC (including the Microsoft suite, most notably Excel) and data entry skillsBringing a proactive attitude with the ability and ambition to develop role in the futureWhat's in it for you?You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.€28, 080 per annum22 days holidays plus the opportunity to purchase additional leaveaccess to Wrkit – giving you access to lifestyle savings, & discountscost of eyecare vouchers for eye examinations and money towards glasses if requiredaccess to Capita pension schemeaccess to Employee Assistance Programmelife Assurance Benefitcycle2work scheme….and plenty moreWhat we hope you'll do next:Choose 'Apply now' to fill out our short application and complete our screening process so that we can find out more about you.Location:Dublin,IrelandTime Type:Full timeContract Type:Permanent