IT Support Technician
Killarney Hotels Collection
We are seeking a dedicated and skilled IT Support Technician to join our team at Killarney Hotels Collection, supporting The Europe Hotel & Resort, The Dunloe Hotel & Gardens, and Ard na Sidhe Country House. This is a full-time permanent position offering an excellent opportunity to work in a dynamic, fast-paced, and highly technical environment while contributing to the IT operations of three prestigious luxury properties.
Responsibilities
* Assist the IT Manager in the day-to-day operations of the IT Department.
* Set up and configure PCs and users on the internal company IT system.
* Install, configure, and support business-specific applications, including MICROS POS and Oracle Opera.
* Install and troubleshoot interfacing between hotel applications to ensure seamless integration and functionality.
* Prepare and maintain SOP documentation for all aspects of the IT department’s operations.
* Install, upgrade, support, and troubleshoot for printers, mobile devices, and other authorized peripheral equipment in all areas and departments.
* Provide day-to-day hands-on technical support to all areas and departments.
* Diagnose and resolve hardware, software, and in-house application issues.
* Manage desktop antivirus systems and server environments (WS2016 and upwards) for system integrity and functionality.
* Diagnose, repair, and escalate server or software-related issues as needed.
* Maintain and troubleshoot AV systems across the properties.
* Provide first-line support for IT users and escalate unresolved issues appropriately.
Key Requirements
* A minimum of 2–3 years of experience in IT support, within the hospitality industry would be a plus.
* A third-level IT qualification (minimum 2-year diploma) is essential, with a willingness to undertake further training.
* Functional expertise in Windows 11 Pro, Firewalls, and Active Directory is essential, alongside server knowledge (WS2016 and upwards) and Veeam Backup experience.
* Proven ability to install and troubleshoot interfacing between hotel applications, ensuring efficient and reliable operation.
* Previous experience working with Oracle Opera and MICROS POS interfacing is an advantage.
* Familiarity with virtualization platforms such as VMware and Hyper-V is highly desirable.
* Strong problem-solving, organizational, and communication skills.
* Ability to work interdepartmentally with a can-do, helpful, and positive attitude, fostering collaboration and teamwork.
* Knowledge of and ability to maintain and troubleshoot AV systems is desirable.
* Flexibility to work outside regular hours, including weekends or overtime, as needed is required.
* Fluency in English, both written and verbal, is essential.
* A full clean driver’s license is required, with availability for travel between properties.
Benefits:
* Competitive salaries tailored to your expertise and experience.
* Complimentary meals while on duty.
* Pension scheme to secure your future.
* Generous employee discounts across the Killarney Hotels Collection.
* Opportunities for career development and skill enhancement.
* Tax-saving schemes to maximize your earnings.
* Invitations to employee social events fostering team spirit.
*Please note that only candidates with the legal right to work in Ireland can be considered for this position. Proof of eligibility will be required upon application.
**Staff accommodation is not available for this role.
Join us in ensuring that our luxury properties maintain their reputation for excellence while developing your career in a rewarding and challenging role.
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