Who we are
Truly Dental is a modern and fastgrowing dental company opening a brandnew stateoftheart clinic in City West, Dublin. Our mission is to provide accessible, highquality care in welcoming, patientcentered environments. With innovative clinics across Ireland and the UK, Truly is reshaping the dental experience for both patients and professionals.
Fast Facts
* 15+ practices across Ireland and the UK.
* Thousands of patients served annually, with strong growth in new registrations.
* Educational assistance programs to support staff development and continuous learning.
* New opening: City West clinics launched as part of Truly's expansion strategy.
Purpose of the role
The Practice Manager will lead the newly built City West clinic, ensuring smooth operations, excellent patient experience, and strong financial performance. This role is pivotal in establishing the new practice's culture and success from day one.
Key Responsibilities
* Leadership & People Management: Lead, mentor, and motivate dentists, nurses, and frontofhouse staff.
* Operations Oversight: Manage scheduling, patient communications, stock control, compliance, and POS systems.
* Financial Performance: Report to the Regional Manager, monitor KPIs, and implement strategies to drive revenue.
* Customer Experience: Guarantee highquality patient care, manage reviews and feedback, and resolve complaints professionally.
* Training & Development: Ensure staff are trained in Truly policies and processes; promote participation in learning programs.
* Collaboration with Marketing: Work with the marketing team to boost patient acquisition and community visibility.
Requirements: Competencies & Skills
Education
* Degree in Business Administration, Healthcare Management, or related area (preferred).
* Additional certifications in dental or healthcare practice management are an advantage.
Experience
* 3+ years of management experience in healthcare, dental, or serviceoriented industries.
* Track record in people management and business performance improvement.
Knowledge & Skills
* Knowledge of dental procedures and terminology.
* Understanding of patient privacy regulations.
* Experience with dental practice management software (Dentally, Exact, Carestream).
* Excellent communication, interpersonal, and organizational skills.
* Ability to multitask and manage priorities in a fastpaced environment.
Core Competencies
* Leadership and team development.
* Financial and strategic thinking.
* Strong customer service orientation.
* Adaptability and resilience.
* Problemsolving and conflict resolution.
What we offer
* Competitive salary and attractive monthly bonuses tied to practice targets.
* 20 annual leave days.
* Paid overtime and flexitime options.
* Commuting benefits (taxfree travel allowance or subsidized parking).
* Educational assistance program for career development.
* Employee dental discount.
* Professional headshots funded by the company.
* Dynamic, social, and supportive work culture with career progression opportunities.
Important Details before applying
* Location: City West, Dublin
* Contract type: Fulltime, permanent.
* Work model: Onsite, 40 hours/week.
* Probation period: 6 months.
* Start date: November 2025 (aligned with the City West clinic opening).