At ALS, we encourage you to dream big.When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.General Responsibilities:Receiving customer phone calls and directing calls to appropriate departmentResponding to customer queries and provide customer supportProvide various certificates, invoices and documents on requestAssist customers with sample submission and testing queriesChase and take payments, issue receipts and release testing certificatesDispatch/post testing kits and consumablesDeal with courier arrivals and dispatches and accept samples into depotTrack submissions against payment historyAssist with general reception dutiesAd Hoc duties as requiredEssential Skills / Knowledge / ExperienceExcellent standards of PC literacy (Excel, Word, Outlook)Professional phone manner and customer service skillsWillingness to learnStrong organisational skillsFull driver's licenceAnalytical and logical approach with a keen eye for detailAble to thrive under pressure and work as part of team in a fast-paced environment.Interest/background in science would be an advantage but not essentialKnowledge of LIMS and SAGE Accounts would be an advantage but not essentialWorking at ALSThe ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.Everyone MattersALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.EligibilityTo be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.How To ApplyPlease apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.