Field Service Engineer Spector are looking for a smart, experienced, andprofessional field engineer who will be responsible for the onsite service andsupport needs for our customers.
This role is part technical and part strategic.
You will work closely with our internal support teams and account managers toprovide a support as well as clearly defined IT roadmaps for our clients.
It requires good experience and offers a wide range ofpotential in terms of career development – focussing on the technical, communicationsand management skills that will help develop your career to the next level.
Who is Spector?Spector was established in 2002 to deliver high-qualityrapid response IT services to a market that was hungry for better service.
Wehave always adopted a Win/Win ethos for our staff and clients and truly believein the power of technology to ignite business success.
Today, our services have evolved to deliver market-leadingsolutions in cyber security, IT outsourcing and business continuity with astrong focus on IT Risk management.
What is Spector's vision?While our core product is managing business technology, webelieve that people come first.
We help protect people and business technologyusing cutting edge technologies.
This allows our clients to nurture theirbusinesses and thrive without the fear of cyber-attack or operational downtime.
Whether it is client staff members with a simple issue or abusiness-critical issue for a CEO, we put ourselves in the shoes of that personand own that issue until the optimal outcome is achieved.
It is this clarity offocus that drives our high client retention rates and attracts the right typeof customer to us.
Basic Functions:· IT support relating to technical issuesinvolving Microsoft's core business applications, as well as virtualenvironments built on Microsoft, MS 365, MS Azure and VMware.· Support services for Microsoft relatedtechnologies: Windows Server, MS 365, Azure, SQL, Share Point, etc.
· Implement and support disaster recoverysolutions.· Technical services and support at the networklevel: WAN and LAN connectivity, routers, firewalls, and security.· Remote access solution implementation andsupport: VPN, Terminal Services, Azure Virtual Desktop.· System documentation to include system reviewsand recommendations.· Communication with customers as required:keeping them informed of incident progress, notifying them of impendingchanges, or agreed outages.
Additional Duties and Responsibilities:· Ability to work in a team and communicateeffectively.· Escalate service issues that cannot be completedwithin agreed service levels.· Communicate to customers: keeping them informedof progress, notifying them of impending changes, agreed outages, etc.· Maintain specific knowledge of the customer andhow IT relates to their business strategy and goals.· Develop in-depth knowledge of the servicecatalogue and how it relates to customer's needs.· Document internal processes and proceduresrelated to duties and responsibilities.· Responsible for entering time and expenses in Connect Wise as they occur.· Work through a daily schedule in Connect Wisethat has been established through the dispatch process.· Manage time effectively and enter accurate timesheets.· Review IT publications and online materials toremain up-to-date with current and future technologies emerging in theindustry.
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be ableto perform each essential duty satisfactorily.
The requirements listed beloware representative of the knowledge, skill, and/or ability required.
· Professional IT Certifications, such as: Comptia N+, Microsoft MCP, MCSA, Azure Administrator Associate (AZ104), Sonic Wall, Fortinet, Sophos XG, Connect Wise CCPA, or VMware VCP· Strong Interpersonal skills: telephone,communication skills, active listening and customer-care.· Diagnosis skills of technical issues.· Ability to multi-task and adapt to changesquickly.· Technical awareness: ability to match resourcesto technical issues appropriately.· Service awareness of all organization's key ITservices for which support is being provided.· Understanding of support tools, techniques, andhow technology is used to provide IT services.· Self-motivated with the ability to work in afast moving environment.
Educational/Previous Experience Recommendations:· Degree, preferably in computer science, or arelated field.· 3-5 years of IT experience.· A full clean Irish driving licence.· Candidates must be eligible to work in Irelandor currently hold a Stamp 4 Visa to apply.
Benefits:· Competitive salary based on experience andqualifications.· Health benefits included.· Performance based incentives.· Generous bonus levels.· Full on the job training & support.· Fun working environment and culture.· Great opportunity for advancement.
Compensation:€ € /Year Reports to: Systemsand Projects Manager