Job Title: Service Co-Ordinator–Louth and Meath Family Support Service
Responsible to: The Head of Operations and Deliver, through the Deputy Head of Operations, Regions & IPS
Report to: Northeast Regional Manager
Objective: To provide strategic and operational leadership in the delivery of Family Support Services across Louth and Meath, ensuring the provision of responsive, client-centred supports to families affected by alcohol and other drugs.
Type of Contract: Maternity Cover (6 months fixed term contract)
Location: Meath and Louth
Hours: 39 Hours Per week
Role Summary
MQI is seeking a proactive and experienced leader to coordinate and grow a community-based Family Support Service across Louth and Meath for families affected by alcohol and other drugs.
Reporting to the Northeast Regional Manager, the Service Co-Ordinator will be responsible for overseeing day-to-day operations, delivering high-quality, evidence-based supports, and managing a multidisciplinary team.
The postholder will champion person-centred care, develop strategic partnerships, and raise awareness of the service at local and regional levels.
This role also includes maintaining a small caseload and supporting the development of peer-led family support groups, ensuring services are responsive, accessible, and aligned with national policies and best practices.
Main Responsibilities
Service Delivery & Co-Ordination
Manage the development and delivery of all day-to-day operational functions of the Northeast Family Support service.
Identify potential gaps or blocks to progression for service users and problem solve in
conjunction with other services, ensuring integration, referral pathways and interagency case management, where appropriate.
Ensure the provision of care and support to all service users reflecting a person-centred approach to care.
Ensure that the services are managed and operated in line with the vision and mission of MQI and in line with requirements as agreed by funding agencies.
Support the development and delivery of the services using evidence-based models of intervention, and accurate data.
Stakeholder Engagement
Develop and maintain working relationships with statutory, voluntary and community services within Louth/Meath ensuring there is a high level of awareness of the Family Support Service.
Represent the service on relevant local and regional committees.
Communicate effectively and maintain appropriate accountability to the Northeast Regional Manager, Executive Team, and the Board of Directors.
Keep up to date with relevant developments in the region.
Reporting
Produce monthly activity reports for Senior Management in line with funding agencies requirements and compile any ad hoc information requests relating as required.
Maintain an up-to-date record on treatment statistics on the Health Research Board's online National Drug Treatment Reporting System (NDTRS).
Ensure team keep up to date with same.
Report on complaints and compliments received and ensure that the CRM system (Salesforce) is kept up to date by all staff and to provide reports as required.
Report to Northeast Regional Manager for individual support, supervision, performance appraisal and working within the parameters of this role specification.
Quality Service and Standards
Understand, support, and promote the aims and objectives of the current and future National Drugs Strategies.
Ensure the Health & Safety standards are met and maintained within the service in accordance with MQI Health & Safety obligations.
Support the team to Implement the National Drug Rehabilitation inter-agency case management process.
Ensure appropriate MQI policies, procedures, and guidelines are adhered to for the delivery of a high-quality service.
Undertake a periodic review/assessment of care practices in response to service user needs.
Incorporate service user feedback processes into service evaluation.
Manage the allocation of resources across the services, to establish inter-operability across the region when cover is required.
Become familiar with and ensure that all MQI's policies and procedures are being adhered to particularly those relating to Health & Safety, HR, Confidentiality, Boundaries, and staff code of conduct etc.
Human Resource Management
Supervise and support staff, ensuring all relevant documentation is completed, and a consistently high standard of care plans, key working, assessments, and referrals are being carried out in line with the service requirements.
Deliver support and supervision to all volunteers in the service and encourage the participation of volunteers in the provision of services, ensuring relevant policies and procedures are in place.
Assess the training and development needs of staff and input to the annual training plan to be agreed with the Northeast Regional Manager.
Work with the People and Culture Department in relation to all HR processes including recruitment, performance management, disciplinary processes etc.
Assist the Northeast Regional Manager in the ongoing development of the service in line with emerging needs in service provision and Family Support strategies/protocols etc.
Administration
Ensure appropriate financial controls are maintained in consultation with the Finance Department, support and participate in all audits and/or evaluations.
Comply with all requirements in relation to all the appropriate paperwork for the service such as client files, accident reports, service user complaints, minutes of meetings etc.
Manage delegated budget for the service, and track and report on expenditure for the service to the Northeast Regional Manager.
Family Support Delivery
To work directly with people who have been impacted by familial/significant others drug and/or alcohol use.
To provide formal assessment, key working, case management and care plan development supports to family members.
Identify and deliver evidence-based interventions and models of best practice in relation to family support.
Work with all service users, develop professional relationships, gaining their trust and respect and deal with difficult or problematic situations in a sensitive manner and within the framework of the organisation's policies and record such incidents as appropriate.
Engage with service users with a person-centred approach, exhibiting professional boundaries while ensuring the values and ethos of MQI are upheld.
Monitor and support service users ensuring that all relevant documentation is completed, and that links are being made with the appropriate internal and external services.
Establish and support peer led Family Support Groups in each of the target counties.
Person Specification
Minimum level 7, 3rd level qualification in Social care/Social studies or in a related field (Essential).
Frontline management experience in a role which supports the understanding of family members living with substance misuse (Essential).
Experience of group facilitation (Essential).
Knowledge of family (parenting) programmes such as Triple P, SFP, parenting plus etc. (Essential).
Knowledge and understanding of National Drug & Alcohol Strategy and National Drug Rehabilitation Framework (Essential).
Full Clean Drivers Licence (Essential).
Knowledge and understanding of evidence-based family support approaches such as 5- Step and CRAFT (Accreditation desirable).
Experience of setting up/developing programmes in an area and the use community development principles (Desirable).
Knowledge and understanding of Community Development Principles.
If you are interested in applying for this role, please click the link /merchants-quay-ireland/jobs/32178/service-coordinator-meath-and-louth by the 6th of August 2025.