Leopardstown Park Hospital is a registered centre for the provision of services to older people, it provides Day services and Long-Term Care, situated in South Co. Dublin. It was established in 1917 and continues to provide interdisciplinary services on a seven-day, twenty-four-hour basis.
It is currently registered for 120 long stay beds
Reporting Relationship
Resident Services Manager and relevant area supervisors
Purpose of the Post
To provide person-centred, high-quality support across multiple service areas within the Resident Services Department. The Multi Task Attendant will rotate duties across Household, Portering, Reception, Administrative Support, and any other department that may be required, depending on the needs of the hospital and the service. The role enhances operational continuity and resident experience. The role enhances operational continuity and resident experience.
This role supports the overall mission of the hospital by ensuring residents' needs are met in a manner that prioritises the comfort, dignity, and safety of all while adhering to organisational policies and regulatory standards.
Principal Duties And Responsibilities
General:
* Rotate between household, portering, admin, and reception tasks as rostered.
* Carry out duties in accordance with HIQA, infection control, and hospital policies.
* Maintain a courteous, compassionate, and professional manner at all times.
Household Support:
Deliver general and deep cleaning duties as per the hygiene schedule.
Report any maintenance issues or hazards to line manager.
Support with laundry and waste handling duties as assigned.
Portering Duties:
* Support internal delivery of meals and refreshments to units and residents.
* Safely transport documents, specimens, or equipment as requested.
* Assist with internal deliveries and maintain the porter log.
Reception Duties:
* Greet all visitors, families, and contractors and manage sign-in logs (manual or digital).
* Respond to internal and external queries in person or by phone.
* Maintain security, confidentiality, and visitor policies.
Administrative Support:
* Carry out clerical tasks including data entry, filing, and scanning.
* Support the logging of transport records, daily sheets, and internal communications.
* Assist with event coordination or logistical duties for activities.
Compliance and Reporting:
Adhere to hospital policies on confidentiality both within and outside the workplace.
Immediately report all incidents or accidents to the Resident Services Manager and complete the necessary forms in accordance with policy
Cooperate with any accident/incident investigations and After Action Reviews
Health and Safety:
Review and remain updated with the Hospital's Health and Safety Manual.
Attend in-service training provided by hospital departments or external agencies.
Adhere to al the Hospital Health and safety policies and requirements.
Wear the uniform and P.P.E. provided and follow the Hospital's Dress Code .
Professional Conduct:
Represent the hospital professionally by maintaining a clean and tidy uniform.
Act as an ambassador for the hospital at all times, upholding its values and fostering a positive image within the community and beyond.
Wear the name badge supplied when on duty
Eligibility Criteria
Qualifications And/ Or Experience
Essential:
* QQI Level 5 in Health Service Skills, Healthcare Support, or equivalent.
* Ability to multitask and work across multiple departments.
* Demonstrate commitment to confidentiality, hygiene, and person-centred service.
* Proficient communication and interpersonal skills.
Desirable:
* Previous experience in a hospital or healthcare setting.
* Basic computer skills (Microsoft Outlook, Excel, etc.).
Post Specific Requirements
* Flexibility to work rotating duties across service areas.
* Willingness to work weekends / nights and shifts as required.
* Strong awareness of infection prevention and resident dignity.
Skills, Competencies And/or Knowledge
Skills:
* Multitasking: Ability to switch effectively between household, portering, reception, and clerical duties based on service need.
* Communication: Clear, respectful, and compassionate interaction with residents, families, and staff.
* Problem-Solving: Ability to respond quickly and appropriately to unexpected situations or resident needs.
* Organisational: Strong time management, prioritisation, and accurate record-keeping across different support areas.
* Technical: Familiarity with equipment such as cleaning tools, trolley systems, visitor management software, and digital logs.
* Customer Service: Friendly, patient-centred approach that upholds dignity and comfort for residents and visitors.
Competencies:
* Safety Awareness: Adherence to infection prevention, manual handling, fire safety, and general workplace safety protocols.
* Teamwork: Positive and collaborative approach with nursing staff, resident services colleagues, and the wider multidisciplinary team.
* Adaptability: Flexibility to adjust duties or schedules based on operational priorities or resident care needs.
* Attention to Detail: Thoroughness in cleaning, documentation, resident belongings, and infection control measures.
* Empathy: Understanding, sensitivity, and kindness in supporting vulnerable or elderly residents.
Knowledge:
* Standards and Regulations: Awareness of HIQA, HSE, HACCP, and GDPR requirements relevant to non-clinical services.
* Health & Safety: Proficiency in manual handling, infection control, incident reporting, and hygiene protocols.
* Equipment and Tools: Safe use and maintenance of cleaning devices, portering aids, communication tools, and clerical systems.
* Hospital Procedures: Familiarity with internal protocols including shift handover, porter logs, waste disposal, and reception etiquette.
* Sustainability: Awareness of environmentally conscious practices in waste segregation, energy use, and eco-friendly cleaning.
Terms and Conditions of Employment
Tenure
The current vacancy is permanent and Full-Time.
The post is pensionable. A panel maybe created from which permanent and specified purpose vacancies of full or part time duration will be filled. The tenure of these posts will be indicated at "expression of interest" stage.
Remuneration
The Salary scale for the post is in accordance with Health Sector Consolidated 9 point Salary Scales ranging from point 1 35,434 to point 9 44,539
Working Week
39 hours per week, rostered over 5 days out of 7 as required by LPH
Annual Leave
23 days per annum (pro-rata for part-time employment), subject to management approval and hospital service needs.
Superannuation
Provision is made for pensions, and where applicable is in accordance with either the Local Government (Superannuation) Act 1956, & Superannuation (Revision) Scheme, 1977 and 1998 or the Single Public Service Pension Scheme Act 2012.
A full detailed Job Specification is available on request
Leopardstown Park Hospital is an equal opportunities employer
Closing date for receipt of applications is Friday 11th July 2025 #J-18808-Ljbffr