Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
As an Epic Client Systems Administrator, you will install, configure, maintain and deploy the Epic client. The Epic Client Systems Administrator is essential for ensuring Epic application and infrastructure changes are communicated to the necessary teams across the enterprise. You'll have the opportunity to maintain Epic production (PRD) and non-production (non-PRD) Hyperspace/Hyperdrive environments, in addition to MyChart and Web Services infrastructure.
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Letterkenny office and telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities
Successfully complete all required job training, including Epic certification, within first six months of employment and keep certifications up to date
Install, configure, maintain and deploy the Epic client and other delivery infrastructure components on Microsoft Windows servers
Maintain and support Epic ancillary services like Hyperspace and Interconnect and the related services
Help manage the Change Control processes for all Epic environment build migrations and infrastructure upgrades
Monitor Epic system performance as part of daily operational requirements
Review Sherlock and Galaxy notes and apply routine upgrades to all Epic environment client applications and back-end services
Assist in integrating other applications with Epic using web services
Implement Epic system high availability strategies and mechanisms
Monitor and fine tune the performance of Caché database instances
Develop disaster recovery procedures
Maintain Epic production (PRD) and non-production (non-PRD) Hyperspace, Hyperdrive, and client connection environments
Troubleshoot and diagnose Epic application issues and implement solutions
Ensure Epic application and infrastructure changes are communicated to the necessary teams across the enterprise
Define, create user accounts, profiles, roles and maintain required audit information
Works closely with database, environment/infrastructure and internal/external enterprise security teams
Provide on call support for production performance/availability or other critical issues
Required Qualifications
Degree qualified in relevant field (Data Science or STEM subject) or equivalent experience
Proven experience working with Windows Server administration, Active Directory, and Group Policy
Proven solid analytical, troubleshooting, and problem solving skills
Proven experience with Citrix, VMware, or similar virtualization technologies
Proven ability to be self motivated, flexible, and able to work independently in a fast paced environment
Willingness to participate in a 24x7 on call rotation
Preferred Qualifications
Proven experience supporting Epic client applications and infrastructure
Proven experience with healthcare IT systems and workflows
Demonstrated knowledge of scripting and automation (PowerShell, VBScript, etc.)
Proven prior experience in large enterprise environments with 24/7 clinical operations
Eligibility
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
Equal Employment Opportunity Statement
Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace.
#J-18808-Ljbffr